Article ID: 823456
Article Last Modified on 12/1/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional x64 Edition
SYMPTOMS
If you change the MaxPollInterval and MinPollInterval local polling values for the Microsoft Windows Time service (W32time), the values are ignored and the service always polls at 17 minute intervals.
CAUSE
This problem occurs because the client incorrectly uses the polling interval that it receives from the Network Time Protocol (NTP) server.
RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------ 27-Aug-2003 16:52 5.1.2600.1265 165,888 W32time.dll 27-Aug-2003 16:24 5.1.2600.1265 436,224 W32time.dll IA64 27-Aug-2003 16:52 5.1.2600.1265 165,888 Ww32time.dll X86
Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Note The Windows Server 2003 version of this hotfix should be applied to the Windows Time Server in the environment that is experiencing this problem.
Date Time Version Size File name Platform ---------------------------------------------------------------- 27-Jun-2003 10:55 5.2.3790.67 221,184 W32time.dll 27-Jun-2003 10:58 5.2.3790.67 552,960 W32time.dll IA64 27-Jun-2003 10:55 5.2.3790.67 221,184 Ww32time.dll X86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Windows XP This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: w32time time service poll interval
Keywords: kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbbug kbfix kbqfe kbwinserv2003presp1fix KB823456
