Article ID: 823447
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
SYMPTOMS
When you use the Add Printer Wizard to add a printer to your computer, the printer installation may stop and may not complete.
CAUSE
This problem may occur if you select Yes to print a test page in the Print Test Page dialog box of the Add Printer Wizard. The printer installation does not continue until you click OK in the Printer_Name on Server_Name dialog box, but the Add Printer Wizard window hides this dialog box.
RESOLUTION
Windows XP service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Windows Server 2003 and Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name Platform ----------------------------------------------------------------------- 16-Jul-2003 21:41 5.2.3790.66 549,376 Printui.dll X86 10-Jul-2003 18:00 271 Branches.inf X86 16-Jul-2003 23:49 10,091 Kb823447.cat X86 16-Jul-2003 21:43 354 Updatebr.inf X86 16-Jul-2003 21:43 5,105 Update_rtmqfe.inf X86 16-Jul-2003 21:42 5.2.3790.66 1,142,272 Printui.dll IA-64 16-Jul-2003 21:41 5.2.3790.66 549,376 Wprintui.dll X86 10-Jul-2003 17:58 271 Branches.inf IA-64 16-Jul-2003 23:48 10,444 Kb823447.cat IA-64 16-Jul-2003 21:45 354 Updatebr.inf IA-64 16-Jul-2003 21:45 5,375 Update_rtmqfe.inf IA-64
Windows XP
Date Time Version Size File name Platform --------------------------------------------------------------------- 27-Jun-2003 03:07 5.1.2600.1221 80,896 Ntprint.dll X86 27-Jun-2003 03:07 5.1.2600.1239 529,920 Printui.dll X86 24-Jun-2003 02:54 5.1.2600.1239 690,688 Xpsp2res.dll X86 27-Jun-2003 03:07 5.1.2600.1221 248,832 Ntprint.dll IA-64 27-Jun-2003 03:07 5.1.2600.1239 1,256,960 Printui.dll IA-64 12-May-2003 04:41 5.1.2600.1221 80,896 Wntprint.dll X86 24-Jun-2003 03:14 5.1.2600.1239 529,920 Wprintui.dll X86 24-Jun-2003 02:54 5.1.2600.1239 690,688 Wxpsp2res.dll X86 24-Jun-2003 02:54 5.1.2600.1239 690,176 Xpsp2res.dll IA-64
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ------------------------------------------------------------------- 24-Jun-2003 16:54 5.0.2195.6745 66,320 Ntprint.dll X86 24-Jun-2003 16:54 5.0.2195.6761 381,712 Printui.dll X86 17-Jun-2003 17:54 5.0.2195.6756 4,576,768 Sp3res.dll X86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbwinserv2003presp1fix kbbug kbfix kbqfe kbwin2000presp5fix KB823447
