Article ID: 822911
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
SYMPTOMS
When you send outgoing e-mail messages from a Microsoft Exchange Server 5.5 mailbox to a recipient whose mailbox is stored on a Microsoft Exchange 2000 Server computer in a different site, the e-mail messages are not delivered. You do not receive a non-delivery report (NDR), and you cannot locate the e-mail message in the message transfer agent (MTA) mail queues.
CAUSE
This problem occurs when the recipient has an X.400 proxy address that contains incomplete personal attributes. Specifically, this problem occurs when the X.400 proxy address contains personal attributes, such as a specific name or initials, but it does not include a surname. If the surname is missing from the X.400 proxy address where other personal attributes are provided, the X.400 proxy address is not valid. Exchange Server 5.5 cannot process e-mail messages to an address that is not valid. The Exchange Server 5.5 MTA should return the e-mail message to the sender as undeliverable, but it does not.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Hotfix information
Prerequisites
To install this hotfix, you must be running Microsoft Exchange Server 5.5 Service Pack 4.
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange System Attendant and all dependent services are automatically stopped and then restarted during the installation process.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 01-Aug-2001 18:02 41,325 Dbserver.sch 16-Sep-2002 16:49 88,248 Dsadap.xv2 16-Sep-2002 16:49 33,049 Edi.xv2 18-Aug-2003 21:33 5.5.2657.61 1,941,776 Emsmta.exe 18-Aug-2003 21:23 5.5.2657.61 69,904 Ems_rid.dll 13-Jun-2001 18:05 133,435 Infoplog.cfg 18-Aug-2003 21:23 5.5.2657.61 19,728 Maxapia.dll 18-Aug-2003 21:23 5.5.2657.61 12,048 Maxapiv1.dll 18-Aug-2003 21:35 5.5.2657.61 167,184 Mtacheck.exe 18-Aug-2003 21:23 5.5.2657.61 743,696 Mtamsg.dll 18-Aug-2003 21:23 5.5.2657.61 16,656 Mtaperf.dll 18-Aug-2003 21:23 5.5.2657.61 16,656 Mtxapia.dll 18-Aug-2003 21:23 5.5.2657.61 11,536 Mtxapiv1.dll 13-Jun-2001 18:06 50,789 P2.xv2 17-Sep-2001 19:45 14,002 P42.tpl 16-Sep-2002 16:49 41,222 P772.tpl 16-Sep-2002 16:49 9,028 P772.xv2 29-Aug-2001 19:16 23,350 Rdi.xv2 19-Aug-2003 20:55 319,488 Uninst.exe 18-Aug-2003 21:23 5.5.2657.61 322,320 X400om.dll 18-Aug-2003 21:23 5.5.2657.61 40,208 X400omv1.dll 16-Sep-2002 16:49 31,276 X500dap.tpl
WORKAROUND
To work around this problem, make sure that the there is a valid surname in the recipient's X.400 proxy address.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
This hotfix may enable Exchange Server 5.5 to deliver the e-mail message to the recipient if the recipient is in the same Exchange organization. However, the hotfix does not resolve the problem in every case where the recipient's X.400 proxy address is missing personal attributes, such as a surname. This hotfix does enable Exchange Server 5.5 to generate an NDR if the e-mail message cannot be delivered within the organization, or if the recipient is outside the Exchange organization. We recommend that you correct the X.400 proxy address for each user who has personal attributes that are incomplete.
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Keywords: kbhotfixserver kbqfe kbexchange550presp5fix kbbug kbfix kbqfe KB822911
