Article ID: 822848
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft PowerPoint 2002 Standard Edition
SYMPTOMS
When you try to change the order of slides in a Custom Show in PowerPoint 2002, you may experience one of the following symptoms:
- The slides may not change position as expected.
- The slides may not move at all.
- A different slide moves instead of the slide that you selected.
CAUSE
This problem may occur if one or more of the slides in the Custom Show were deleted from the presentation. The placeholder for the slide remains in the Custom Show, but it is not visible.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------ 20-Jun-2003 08:13 9,994,692 Powerpntff.msp 20-Jun-2003 07:02 3,943,280 Powerpntop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name ------------------------------------------------------- 19-Jun-2003 23:58 10.0.5417.0 5982784 Powerpnt.exe 24-Apr-2002 17:44 10.0.4016.0 244040 Msppt.olb
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
WORKAROUND
To work around this problem, create a new Custom Show and then remove the affected Custom Show.
You can also try removing slides from the affected Custom Show. You will know when you have removed the invisible placeholder because the slide that you selected to be removed will not be removed from the Custom Show list when you click Remove.
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB822848
