Article ID: 820759
Article Last Modified on 12/3/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows Small Business Server 2003 Premium Edition
- Microsoft Windows Small Business Server 2003 Standard Edition
SYMPTOMS
When you run a program that accesses a Universal Serial Bus (USB) 2.0 DVD-ROM drive or CD-RW drive, you may experience problems similar to one or more of the following scenarios:
- If you run Intervideo WinDVD with a USB 2.0 DVD-ROM drive, you may experience choppy or distorted audio or video, and you may have difficulty going to a particular menu or scene on the disc. These problems occur when you play a DVD for some length of time (for example, 30 to 60 minutes), you quit WinDVD, you restart WinDVD, and then you try to play the DVD again.
- If you run Roxio Easy CD Creator (for example, version 5) with a USB 2.0 CD-RW drive and you use the Disc Copier feature, you may receive the following error message when Disc Copier tries to locate the CD-RW drive: On a Windows 2000-based computer, you may also receive an "Unsafe Removal" message. This message refers to the CD-RW drive. Or, you may receive a "Windows 2000 has finished installing new devices" message, and then Windows prompts you to restart your computer for the changes to take effect.
- If you run Roxio Easy CD Creator (for example, version 5) with a USB 2.0 CD-RW drive, you may not be able to erase an existing CD-RW disc.
CAUSE
These problems may occur if the host controller issues a USB bus reset command after it receives several USB STALL packets from the DVD device or the CD-RW device. These STALL packets are typically issued by the device in response to a command that the host controller cannot run successfully.
When a STALL occurs while there is significant additional traffic on the bus, the USB 2.0 host controller driver (Usbehci.sys) may not return the correct result status for a USB transfer that has been stopped because of a STALL condition. This condition may cause upper-layer USB drivers to misinterpret the status of the device and the USB bus. The drivers then issue a bus reset to clear the error conditions and reinitialize the USB devices on the bus.
Critical operations include the detection of the CD-RW drive or the authentication of a DVD title. If the USB bus reset occurs while a critical operation is in progress, the operation may fail in a way that the program (that is, the DVD player program or the CD writer program) cannot correct. This condition causes the symptoms that are described in the "Symptoms" section of this article.
Note Some USB devices that have been found to generate additional USB traffic that is sufficient to cause the problems that are described in the "Symptoms" section include the following:
- Bluetooth adapters (including those that are built in to portable computers)
- Pocket PC devices that perform an ActiveSync action by using a USB connection
RESOLUTION
Windows XP service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
Windows Server 2003
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------- 13-May-2003 00:40 5.2.3790.25 19,968 Usbehci.sys i386 13-May-2003 00:40 5.2.3790.25 61,312 Usbehci.sys ia64
Windows XP
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
-----------------------------------------------------------------
13-May-2003 01:14 5.1.2600.1222 19,456 Usbehci.sys i386
12-May-2003 04:22 5.1.2600.1221 137,600 Usbport.sys i386
13-May-2003 01:14 5.1.2600.1222 64,768 Usbehci.sys ia64
10-May-2003 13:10 5.1.2600.1221 482,816 Usbport.sys ia64
Windows 2000
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
15-Jan-2003 19:45 5.0.2195.6655 24,752 Hidclass.sys
08-May-2003 17:22 5.0.2195.6743 24,912 Openhci.sys
23-Apr-2003 17:52 5.0.2195.6739 32,944 Uhcd.sys
23-Apr-2003 17:52 5.0.2195.6739 20,752 Usbd.sys
13-May-2003 19:47 5.0.2195.6745 19,728 Usbehci.sys
15-Jan-2003 19:46 5.0.2195.6655 49,776 Usbhub20.sys
28-Apr-2003 17:41 5.0.2195.6741 138,768 Usbport.sys
WORKAROUND
To work around these problems, restart your computer. Doing this may or may not successfully work around the problem.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 2.
MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbhotfixserver kbqfe kbwinxpsp2fix kbdriver kbdisplay kbsound kbwinxppresp2fix kbwin2000presp5fix kbbug kbfix kbqfe kbwinserv2003presp1fix KB820759
