Article ID: 817789
Article Last Modified on 12/3/2007
APPLIES TO
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Small Business Server 2003 Premium Edition
- Microsoft Windows Small Business Server 2003 Standard Edition
SYMPTOMS
Your Windows Server 2003-based computer may stop responding and you may receive a Stop error message that is similar to the following:
CAUSE
This problem may occur if all of the following conditions are true:
- Third-party enterprise storage management software is installed on the computer.
- You are using the Storport.sys storage driver.
- Windows Server 2003 incorrectly processes the Startlo routine in Storport.sys.
RESOLUTION
Hotfix Information
The following file is available for download from the Microsoft Download Center:
![[GRAPHIC: Download]](/wiki/index.php?title=File:Download.gif){kind=small}
Download the 823728 package now.
64-Bit versionA supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
This hotfix applies to English, French, German, Spanish, Traditional Chinese, Simplified Chinese, Korean, and Japanese-language versions of Windows Server 2003.
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ----------------------------------------------------------------- 15-Oct-2003 20:19 5.2.3790.92 71,168 Storport.sys x86 15-Oct-2003 17:19 5.2.3790.92 248,320 Storport.sys IA-64 15-Oct-2003 18:15 5.2.3790.83 29,696 Wmspatcha.dll IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: crash freeze
Keywords: kbhotfixserver kbqfe kberrmsg kbfix kbqfe kbwinserv2003presp1fix kbbug KB817789
