Article ID: 816047
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
When you run Windows 2000 or Windows XP Professional, you may receive the following error message:
Note The last three sets of numbers in the error message may vary.
CAUSE
This problem occurs if the Win32k.sys Windows file conflicts with a device driver that is installed on your computer.
RESOLUTION
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------
04-Mar-2003 23:10 5.0.2195.6678 42,768 Basesrv.dll
14-Feb-2003 16:49 5.0.2195.6660 222,992 Gdi32.dll
14-Feb-2003 16:49 5.0.2195.6656 710,928 Kernel32.dll
04-Mar-2003 23:10 5.0.2195.6669 333,072 Msgina.dll
31-Jan-2003 16:51 5.0.2195.6661 90,232 Rdpwd.sys
03-Mar-2003 15:22 5.0.2195.6672 3,969,536 Sp3res.dll
12-Feb-2003 19:43 5.3.16.3 6,656 Spmsg.dll
12-Feb-2003 19:46 5.3.16.3 87,552 Spuninst.exe
04-Mar-2003 23:10 5.0.2195.6666 379,664 User32.dll
04-Mar-2003 23:10 5.0.2195.6671 385,296 Userenv.dll
04-Mar-2003 23:08 5.0.2195.6680 1,620,208 Win32k.sys
03-Mar-2003 13:14 5.0.2195.6675 181,008 Winlogon.exe
14-Feb-2003 16:49 5.0.2195.6655 243,472 Winsrv.dll
04-Mar-2003 23:10 5.0.2195.6656 710,928 Kernel32.dll
04-Mar-2003 23:10 5.0.2195.6680 1,620,208 Win32k.sys
14-Feb-2003 16:49 5.0.2195.6655 243,472 Winsrv.dll
Windows XP Professional
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP 64-Bit Edition
Date Time Version Size File name -------------------------------------------------------- 21-Aug-2003 22:08 5.1.2600.1264 5,675,776 Win32k.sys
Windows XP Professional
Date Time Version Size File name -------------------------------------------------------------- 11-Aug-2003 22:43 5.2.9354.0 26,112 _sfx_.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Additional query words: Win32k!HmgDecrementShareReferenceCount+0x37 Win32k HmgDecrementShareReferenceCount
Keywords: kbhotfixserver kbqfe kbshell kbwin2ksp4fix kbqfe kbwin2000presp4fix kbfix kbbug KB816047
