Article ID: 815231
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
If you delete a user profile on a Windows 2000-based computer, some programs on that user's computer may not work correctly the next time the user logs on. This problem occurs if the programs were installed by using Microsoft Windows Installer while the Only for me per-user installation mode option was selected. Additionally, the user may not be able to correctly repair the programs.
CAUSE
This problem occurs because when you delete a user profile in Windows 2000, the Windows Installer information for the user profile is not deleted from the registry.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
14-Feb-2003 10:49 5.0.2195.6621 42,256 Basesrv.dll
14-Feb-2003 10:49 5.0.2195.6660 222,992 Gdi32.dll
14-Feb-2003 10:49 5.0.2195.6656 710,928 Kernel32.dll
28-Feb-2003 09:36 5.0.2195.6669 333,072 Msgina.dll
31-Jan-2003 10:51 5.0.2195.6661 90,232 Rdpwd.sys
28-Feb-2003 09:36 5.0.2195.6666 379,664 User32.dll
28-Feb-2003 09:36 5.0.2195.6671 385,296 Userenv.dll
24-Feb-2003 11:02 5.0.2195.6669 1,620,176 Win32k.sys
06-Feb-2003 07:04 5.0.2195.6663 181,008 Winlogon.exe
14-Feb-2003 10:49 5.0.2195.6655 243,472 Winsrv.dll
28-Feb-2003 09:37 5.0.2195.6661 90,200 Rdpwd.sys
28-Feb-2003 09:36 5.0.2195.6656 710,928 Kernel32.dll
28-Feb-2003 09:36 5.0.2195.6669 1,620,176 Win32k.sys
14-Feb-2003 10:49 5.0.2195.6655 243,472 Winsrv.dll
Note Because of file dependencies, this update requires Windows 2000 Service Pack 3 (SP3).
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For more information about Windows Installer technology, visit the following Microsoft Developer Network (MSDN) Web site:
Keywords: kbhotfixserver kbqfe kbsysadmin kbqfe kbwin2000presp4fix kbfix kbbug KB815231
