Article ID: 814770
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
SYMPTOMS
When you log off, it may take longer than you expect (a minute or more) for the operation to complete. When this symptom occurs, Saving your Settings may be displayed for up to a minute. Also, your profile may not unload properly, and the following event may be logged in the event log:
Type: Error
Event Id: 1000
Source: Userenv
Description: Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.
CAUSE
This problem may occur if both of the following conditions are true:
- You have Windows 2000 Professional installed on your computer.
-and- - You install the update that is documented in the following Microsoft Knowledge Base article:
329170 MS02-070: Flaw in SMB Signing May Permit Group Policy to Be Modified
This issue may be caused by a problem with the spooler service.
WORKAROUND
To work around this issue, stop the spooler service before you log off. To do this, follow these steps:
- Click Start, click Run, type cmd, and then click OK.
- At the command prompt, type NET STOP SPOOLER, and then press ENTER.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 28-Jan-2003 13:34 5.0.2195.6659 45,840 Spoolsv.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Additional query words: unload profile hang logoff logoffs log offs
Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbprint kbwin2000presp4fix kbfix kbbug KB814770
