Microsoft KB Archive/814473

Knowledge Base

Internal clients cannot use Internet Explorer to access FTP sites through Microsoft Proxy Server or Internet Security and Acceleration Server 2000

Article ID: 814473

Article Last Modified on 2/1/2007

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APPLIES TO

• Microsoft Internet Explorer 6.0 Service Pack 1
• Microsoft Internet Explorer 5.5
• Microsoft Internet Explorer 5.01
• Microsoft Internet Explorer 5.0
• Microsoft Internet Security and Acceleration Server 2000 Standard Edition
• Microsoft Proxy Server 2.0 Standard Edition
• Microsoft Proxy Server 1.0 Standard Edition
• Microsoft Internet Security and Acceleration Server 2004 Standard Edition

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SYMPTOMS

When you use Microsoft Internet Explorer to try to access a File Transfer Protocol (FTP) site, you may receive the following error message:

Windows cannot access this folder. Make sure you typed the file name correctly and that you have permission to access to the folder.

Details:
The operation timed out.

CAUSE

This issue may occur if the following conditions exist:

• You try to access the FTP site from behind a Microsoft Proxy Server or Internet Security and Acceleration (ISA) Server 2000 firewall.
• Folder view for FTP sites is enabled in Internet Explorer.

When you turn on folder view for FTP sites, the Internet Explorer client bypasses the Web Proxy and tries to send FTP connection requests directly to the Internet. This operation is unsuccessful.

RESOLUTION

To resolve this issue, turn off folder view for FTP sites in Internet Explorer:

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the Advanced tab, click to clear the Enable folder view for FTP sites check box, click Apply, and then click OK.

Keywords: kbisa2004yes kberrmsg kbprb KB814473

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