Microsoft KB Archive/814144

Knowledge Base

Money: Error message and error report when you try to start Money

Article ID: 814144

Article Last Modified on 2/20/2007

---

APPLIES TO

• Microsoft Money 2007 Deluxe
• Microsoft Money 2007 Home & Business
• Microsoft Money 2007 Premium
• Microsoft Money 2006 Deluxe
• Microsoft Money 2006 Premium
• Microsoft Money 2006 Small Business
• Microsoft Money 2006 Standard
• Microsoft Money 2005 Deluxe Edition
• Microsoft Money 2005 Premium Edition
• Microsoft Money 2005 Small Business Edition
• Microsoft Money 2005 Standard Edition
• Microsoft Money 2004 Deluxe Edition
• Microsoft Money 2004 Premium Edition
• Microsoft Money 2004 Small Business Edition
• Microsoft Money 2004 Standard Edition
• Microsoft Money 2003 Deluxe Edition
• Microsoft Money 2003 Deluxe and Business Edition
• Microsoft Money 2003 Standard Edition
• Microsoft Money Essentials

---

SYMPTOMS

When you try to start Microsoft Money, Money quits. Additionally, you receive an error message that resembles the following:

Visual C++ Runtime Error Microsoft Money has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.

When you view the data in the error report, the report contains an error signature that is similar to the following:

AppName      Appver      ModName       Modver     Offset 
msmoney.exe  11.0.0.716  kernel32.dll  5.1.2600.0 00013887 
msmoney.exe  11.0.0.716  kernel32.dll  5.1.2600.0 0000d756 
msmoney.exe  12.0.0.613  kernel32.dll  5.1.2600.0 0001eb33 
msmoney.exe  14.0.0.1105 mnyob99.dll  14.0.0.1105 000305e4 
msmoney.exe  15.0.0.513  mnyob99.dll  15.0.0.513  002e3c66

Note The exact versions and offset may vary.

Additionally, when you try to start Microsoft Money 2007, you may receive an error message that resembles the following:

Error - Shutting down ... Money has experienced a problem and cannot continue. If you are running low on memory, try closing some programs and running Money again.

CAUSE

This issue may occur if third-party software un-registers a critical Microsoft Money component. Currently, SnapStream Personal Video Station (PVS) software and Cellar! software may cause this issue.

RESOLUTION

To resolve this issue, follow the steps in the appropriate section.

Windows Vista

Click Start, type regsvr32 "c:\windows\system32\msxml3.dll" in the Start Search box, and then press ENTER.

Microsoft Windows XP and earlier versions of Windows

Click Start, click Run, type regsvr32 "c:\windows\system32\msxml3.dll" in the Open box, and then press ENTER.

Note On Microsoft Windows 2000-based computers, type regsvr32 "c:\winnt\system32\msxml3.dll".

Note If you receive the "LoadLibrary(msxml3.dll) failed - The specified module could not be found" error message, follow these steps:

1. Visit the following Microsoft Web site:

   http://download.microsoft.com/download/xml/SP/3.20/w9x2kmexp/en-us/msxml3sp2cab.exe

2. Click Open, and then click Yes to accept the License Agreement.
3. Click Browse, click Desktop, and then click OK two times.
4. On your desktop, double-click msxml3.cab, right-click msxml3.dll, and then click Extract.
5. In the Select a Destination dialog box, click the C:\WINDOWS\System32 folder (or click the C:\Winnt\System32 folder on a Windows 2000-based computer), and then click Extract.
6. Click Start, click Run, type regsvr32 msxml3.dll in the Open box, and then press ENTER.

Note In the unlikely event that these steps do not resolve the issue, repeat step 6 three times. Every time, substitute Msxml3.dll in step 6 with the following files:

• Msxml3a.dll
• Msxml3r.dll
• Msxmlr.dll

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Keywords: kberrmsg kbprb KB814144

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.