Microsoft KB Archive/812993

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Article ID: 812993

Article Last Modified on 10/26/2006



APPLIES TO

  • Microsoft Exchange Server 5.5 Standard Edition




SYMPTOMS

You may experience the following symptoms on your Microsoft Exchange Server 5.5 computer:

  • The message transfer agent (MTA) quits unexpectedly.
  • You receive the following Dr. Watson error message:

    An application error has occurred and an application error log is being generated.
    emsmta.exe
    Exception: access violation (0xc0000005), Address: 0x 005699c1

  • The following event messages may be logged in the Application log:

    Event ID 4097
    Source: Dr. Watson
    Description:
    The application, exe\emsmta.dbg, generated an application error. The error occurred on date @ time. The exception generated was c00000005 at address 005699c1 (oeprbind)

    Event ID 2219
    Source: MSExchangeMTA
    Category: Field Engineering
    Description:
    The MTA is running recovery on the internal message database because the MTA was not shut down cleanly. This operation may take some time. Status updates will be written to the Windows NT Event Log. [DB Server MAIN BASE %1 %2] (14)

    Event ID 2206
    Source: MSExchangeMTA
    Category: Field Engineering
    Description:
    The MTA database recovery operation is now checking queue: Queue_name, the file name of this queue is: File_path. [DB Server MAIN BASE %1 %2] (14)

    Event ID 2207:
    Source: MSExchangeMTA
    Category: Field Engineering
    Description:
    The MTA database recovery operation has completed successfully. Recovery details can be found in the file: File_path. [DB Server MAIN BASE %1 %2] (14)

When you try to restart the MTA, it starts successfully.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

Note You must have a Visual Studio license agreement to obtain this hotfix.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 5.5 Service Pack 4.

Restart requirement

Installing or removing this hotfix may cause reboots because the Microsoft Systems Management Server (SMS) installer will not be changed to take any fixes. Depending on your configuration, you may have to restart the computer after you install this hotfix. The Microsoft Exchange System Attendant service and all the dependent services are automatically restarted when you install the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
01-Aug-2001  16:02                     41,325  Dbserver.sch
16-Sep-2002  14:49                     88,248  Dsadap.xv2
16-Sep-2002  14:49                     33,049  Edi.xv2
15-Jan-2003  19:33  5.5.2657.15     1,941,776  Emsmta.exe       
15-Jan-2003  19:20  5.5.2657.15        69,904  Ems_rid.dll      
13-Jun-2001  16:05                    133,435  Infoplog.cfg
15-Jan-2003  19:21  5.5.2657.15        19,728  Maxapia.dll      
15-Jan-2003  19:21  5.5.2657.15        12,048  Maxapiv1.dll     
15-Jan-2003  19:34  5.5.2657.15       167,184  Mtacheck.exe     
15-Jan-2003  19:21  5.5.2657.15       743,696  Mtamsg.dll       
15-Jan-2003  19:21  5.5.2657.15        16,144  Mtaperf.dll      
15-Jan-2003  19:21  5.5.2657.15        16,656  Mtxapia.dll      
15-Jan-2003  19:21  5.5.2657.15        11,536  Mtxapiv1.dll     
13-Jun-2001  16:06                     50,789  P2.xv2
17-Sep-2001  17:45                     14,002  P42.tpl
16-Sep-2002  14:49                     41,222  P772.tpl
16-Sep-2002  14:49                      9,028  P772.xv2
29-Aug-2001  17:16                     23,350  Rdi.xv2
17-Jan-2003  17:56                    319,488  Uninst.exe       
15-Jan-2003  19:20  5.5.2657.15       322,320  X400om.dll       
15-Jan-2003  19:20  5.5.2657.15        40,208  X400omv1.dll     
16-Sep-2002  14:49                     31,276  X500dap.tpl

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages


824684 Description of the standard terminology that is used to describe Microsoft software updates



Additional query words: XADM crashes

Keywords: kbhotfixserver kbexchange550presp5fix kbbug kbfix kbqfe KB812993