Knowledge Base

The Word title bar flashes or the Word program becomes unresponsive when Word is running

Article ID: 812075

Article Last Modified on 3/23/2006

APPLIES TO

Microsoft Office Word 2003
Microsoft Word 2002 Standard Edition
Microsoft Word 2000 Standard Edition

SYMPTOMS

When you try to use Microsoft Word, one or more of the following symptoms occur:

The Word title bar flashes when you click Print.
The Word title bar flashes when you click Help.
The Word title bar flashes when you click Save As.
The Windows taskbar button for Word flashes.
Word stops responding.
You receive an error message that is similar to the following when you click End Task in Task Manager to end an unresponsive instance of Word:

Word cannot close because an active dialog box is open.
You receive an Invalid Page Fault error message.
You receive an error message that is similar to following "Navw32.exe Application error" error message:

The instruction at "0x77f57pd2" referenced memory at "0x00c50010". The memory could not be read. Click OK to terminate the program.

CAUSE

This issue may occur if you enable the Norton AntiVirus plug-in for Microsoft Office on your computer.

RESOLUTION

To resolve this issue, visit the following Symantec Web site to obtain an updated version of the Norton AntiVirus plug-in for Office or to receive help with the reconfiguration of the Norton AntiVirus plug-in for Office:

http://www.symantec.com/techsupp/

WORKAROUND

For more information about how to work around this issue, click the following article number to view the article in the Microsoft Knowledge Base:

329820 How to use Office programs with the Norton AntiVirus Office plug-in

MORE INFORMATION

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: WD WD2002 WD2000 officeav.dll officeaviss WD2003

Keywords: kberrmsg kbtshoot kbprb kb3rdparty KB812075

Microsoft KB Archive/812075

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