Microsoft KB Archive/811800

Knowledge Base

A Wireless Optical Desktop for Bluetooth device is not detected

Article ID: 811800

Article Last Modified on 5/7/2007

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APPLIES TO

• Microsoft Optical Desktop Elite for Bluetooth
• Microsoft Wireless Entertainment Desktop 7000
• Microsoft Wireless Optical Desktop for Bluetooth

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SYMPTOMS

When you try to install a Wireless Optical Desktop for Bluetooth device, the device is not correctly detected.

CAUSE

This issue may occur if one or more of the following conditions are true:

• You have insufficient power.
• You have a radio frequency conflict.
• The software installation is corrupted.
• You have defective hardware.

RESOLUTION

To make sure that there is sufficient power for the Bluetooth device, disconnect any unnecessary USB devices, and then test the device with no other USB devices connected. Make sure that the device is plugged in to the root hub or to a powered USB hub (not a "bus-powered" USB hub. This kind of hub is actually not powered).

To resolve this issue, use the following methods in the order that they are presented.

Note This resolution requires that you have a wired mouse and a wired keyboard.

Method 1: Make sure that the device is not being interrupted by something in the area on the same frequency

Determine whether the following items are in your environment:

• Cordless telephones that use the 2.4 gigahertz (GHz) range
• Microwave ovens
• X10 devices, such as controllers for lights or universal remotes
• Wireless fidelity (Wi-Fi) networks

Method 2: Make sure that Microsoft Windows XP Service Pack 1 or a later version of Window XP is installed

1. Click Start, and then click Control Panel.
2. In Control Panel, click Add or Remove Programs.
3. In the list of installed programs, verify that Windows XP Service Pack 1 (SP1) or a later version is installed.
   

Note If SP1 has been installed correctly, hotfixes are not listed in the program list in the Add and Remove Programs dialog box.

Method 3: Check Device Manager for Bluetooth radios and entries under "Mice and other pointing devices" and "Keyboards"

Windows XP

1. Click Start, and then click Control Panel.
2. In Control Panel, click Performance and Maintenance, and then click System.
3. In the System Properties dialog box, click the Hardware tab.
4. On the Hardware tab, click Device Manager.
5. Expand Keyboards, and then verify that your Bluetooth keyboard is listed.
6. Expand Mice and other pointing devices, and then verify that your Bluetooth mouse is listed.

Windows Vista

1. Click Start, click Control Panel, click System and Maintenance, and then click Device Manager.
2. Expand Keyboards, and then verify that your Bluetooth keyboard is listed.
3. Expand Mice and other pointing devices, and then verify that your Bluetooth mouse is listed.

Method 4: Find the Wireless Link icon in Control Panel, and then reestablish the link with the wireless desktop

Windows XP

1. Click Start, and then click Control Panel.
2. Click Printers and Other Hardware.
3. Click Wireless Link.
   
   Note If there is no picture of a Bluetooth device on the first tab, the software is not installed correctly. Remove the software and then continue with this procedure.
4. Click the Bluetooth tab.
5. If the device does not appear in the list of devices, click Add, and then follow the instructions to add the device.
   
   If the device does appear in the list of devices, check the status. The following possible states exist:
   • Authenticated
   • Connected
   • Last Seen

   If the device state is listed as Last Seen, try to use the device.
   
   

   If the status flickers between Authenticate and Connected, communication exists between the device and the computer.
6. Click Properties, and then click Services.
7. Click to select the Drivers for Device check box.
8. If the device has a check box next to it that is selected, click to clear it.
   
   Note If you use the wireless link to add the device, the device is not set as the default device.
9. Click OK.
10. Click Properties, and then click Services.
11. Click to select the Drivers for Device check box.
12. Click to select the check box on the wireless link properties.
13. If the link is not reestablished, use Control Panel to remove the device, and then try to add the device again.

Windows Vista

1. Click Start, click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
2. If the device does not appear in the list of devices, click Add, and then follow the instructions to add the device.
   
   If the device does appear in the list of devices, check the status. The following possible states exist:
   • Authenticated
   • Connected
   • Last Seen

   If the device state is listed as Last Seen, try to use the device.
   
   

   If the status flickers between Authenticate and Connected, communication exists between the device and the computer.
3. Click Properties, and then click Services.
4. Click to select the Drivers for Device check box.
5. If the device has a check box next to it that is selected, click to clear it.
   
   Note If you use the wireless link to add the device, the device is not set as the default device.
6. Click OK.
7. Click Properties, and then click Services.
8. Click to select the Drivers for Device check box.
9. Click to select the check box on the wireless link properties.
10. If the link is not reestablished, use Control Panel to remove the device, and then try to add the device again.

To troubleshoot problems with Bluetooth-enabled devices in Windows Vista, follow the instructions in the "Troubleshoot problems with Bluetooth-enabled devices" topic in Windows Vista Help and Support. To view the topic, follow these steps:

1. Click Start , and then click Help and Support.
2. In the Search Help box, type Troubleshoot problems with Bluetooth-enabled devices, and then click Search Help.
3. Click the appropriate topic.

Method 5: Test the device on another computer

If the earlier methods fail, try to use the devices on another computer. The hardware may be defective. If the issue still persists, and if the devices work on another computer, there may be a problem with the operating system.

MORE INFORMATION

Facts to remember

• After you connect the devices from the Wireless tab in Control Panel, you do not have to press the connection button that is on the bottom of the mouse or keyboard.
• If you do press the connection button on either of the devices, the detection will break. In this case, you must return to the Wireless tab and run the wizard again.
• When the transceiver is unplugged, the Bluetooth Radio category in Device Manager is removed. However, the wireless links icon is still displayed.

Additional query words: bluetooth wireless link optical desktop detecting authenticate radio

Keywords: kberrmsg kbprb KB811800

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