Microsoft KB Archive/811798

Knowledge Base

The Microsoft pointing device or keyboard may not function at all

Article ID: 811798

Article Last Modified on 10/31/2007

---

APPLIES TO

• Microsoft IntelliMouse Explorer for Bluetooth 2.0
• Microsoft Optical Desktop Elite for Bluetooth
• Microsoft Wireless IntelliMouse Explorer for Bluetooth
• Microsoft Wireless Optical Desktop for Bluetooth

---

SYMPTOMS

When you try to use one of the Microsoft pointing devices or keyboards that are listed in the "Applies to" section, the device may not function at all. Alternatively, the device may not be detected by Microsoft Windows.

CAUSE

This issue may occur if the device signal is not detected by the signal transceiver.

RESOLUTION

To resolve this issue, follow these steps:

1. Open Bluetooth Devices.
   

To do this in Windows Vista, click Start, type Bluetooth Devices in the Start Search box, and then click Bluetooth Devices in the Programs list.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

To do this in Microsoft Windows XP, click Start, click Run, type bthprops.cpl, and then click OK.

1. Select the Bluetooth device (mouse or keyboard) that is not responding, and then click Remove.
2. Click Add.
3. Click Next, and then press the Connect button that is on the bottom of the device.
   

If you do not see the device, click Refresh, and then press the Connect button that is on the bottom of the device again.

1. Click the device that is found, and then click Next.
2. When you are prompted to authenticate the device, click No for a mouse or click Yes for a keyboard.
3. If you add a Bluetooth keyboard, you will be prompted to enter a passkey.
   

A passkey is a series of numbers that is used for authentication. Be aware that the passkey is typed by using the Bluetooth keyboard. If you add a Bluetooth mouse you will not be prompted for a passkey.

1. After the authentication process is successful, click to select the Drivers for keyboard, mouse, etc (HID) check box.
2. Follow the instructions that appear on the screen to complete the process.

REFERENCES

To learn more about how to set up a Bluetooth-enabled device in Windows Vista, follow the instructions in the "Set up a Bluetooth-enabled device" topic in Windows Vista Help and Support. To view the topic, follow these steps:

1. Click Start , and then click Help and Support.
2. In the Search Help box, type Set up a Bluetooth-enabled device, and then click Search Help.
3. Click the appropriate topic.

Keywords: kbprb KB811798

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.