Microsoft KB Archive/811797

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Knowledge Base


The input device may not work when you try to use a Bluetooth-enabled Microsoft wireless keyboard or mouse

Article ID: 811797

Article Last Modified on 5/7/2007


APPLIES TO

  • Microsoft IntelliMouse Explorer for Bluetooth 2.0
  • Microsoft IntelliPoint 5.1
  • Microsoft IntelliPoint 6.1
  • Microsoft IntelliPoint 6.0
  • Microsoft IntelliPoint 5.2
  • Microsoft IntelliType 2.2
  • Microsoft Optical Desktop Elite for Bluetooth
  • Microsoft Wireless Entertainment Desktop 7000
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Notebook Presenter Mouse 8000
  • Microsoft Wireless Optical Desktop for Bluetooth


SYMPTOMS

When you try to use a Bluetooth-enabled Microsoft wireless keyboard or mouse, the input device may not work.

CAUSE

This issue may occur if the computer does not detect the input device.

RESOLUTION

To resolve this issue on a Windows XP SP1-based computer, reestablish the link with the wireless desktop. To do this, follow these steps:

  1. Click Start, click Run, type bthprops.cpl, and then click OK.


Note If the device does not appear in the list of devices on the Devices tab, see the Microsoft Knowledge Base article that is listed in the "More Information" section.

  1. If the device does appear in the list of devices, check the status. Three possible states exist: Authenticated, Connected, and Last Seen.


If the device state is listed as Last Seen, try to use the device.

If the status flickers between Authenticate and Connected, communication exists between the device and the computer.

  1. Select the device, click Properties, and then click the Services tab.
  2. View the Drivers for Keyboard, Mouse, etc (HID) check box.


If the Drivers for Keyboard, Mouse, etc (HID) check box is not selected, click to select it, and then go to step 9.

If the Drivers for Keyboard, Mouse, etc (HID) check box is selected, click to clear it, and then go to step 5.

  1. Click OK two times.
  2. Double-click Wireless Link, and then click the device.
  3. Click Properties, and then click the Services tab.
  4. Click to select the Drivers for keyboard, mouse, etc (HID) check box.
  5. If the link is not reestablished, remove the device. See the Microsoft Knowledge Base article that is listed in the "More Information" section, and then try to add the device again.

To resolve this issue on a Windows XP SP2-based computer, reestablish the link with the wireless desktop. To do this, follow these steps:

  1. Click Start, click Run, type bthprops.cpl, and then click OK.


Note If the device does not appear in the list of devices on the Devices tab, see the Microsoft Knowledge Base article that is listed in the "More Information" section.

  1. If the device does appear in the list of devices, check the status.


Three possible states exist; Authenticated, Connected, and Last Seen. If the device state is listed as Last Seen, try to use the device. If the status flickers between Authenticate and Connected, communication exists between the device and the computer.

  1. Select the device, click Properties, and then click the Services tab.
  2. View the Drivers for Keyboard, Mouse, etc (HID) check box.


If the Drivers for Keyboard, Mouse, etc (HID) check box is not selected, click to select it, and then go to step 9. If the Drivers for Keyboard, Mouse, etc (HID) check box is selected, click to clear it, and then go to step 5.

  1. Click OK two times.
  2. Double-click Bluetooth Devices, and then click the device.
  3. Click Properties, and then click the Services tab.
  4. Click to select the Drivers for keyboard, mouse, etc (HID) check box.
  5. If the link is not reestablished, remove the device. See the Microsoft Knowledge Base article that is listed in the "More Information" section, and then try to add the device again.

To resolve this issue on a Windows Vista-based computer, reestablish the link with the wireless desktop. To do this, follow these steps:

  1. Click Start[GRAPHIC: the Start button], type Bluetooth Devices in the Start Search box, and then click Bluetooth Devices in the Programs list.


[GRAPHIC: User Access Control permission] If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Note If the device does not appear in the list of devices on the Devices tab, see the Microsoft Knowledge Base article that is listed in the "More Information" section.

  1. If the device does appear in the list of devices, check the status.


Three possible states exist; Authenticated, Connected, and Last Seen. If the device state is listed as Last Seen, try to use the device. If the status flickers between Authenticate and Connected, communication exists between the device and the computer.

  1. Select the device, click Properties, and then click the Services tab.
  2. View the Drivers for Keyboard, Mouse, etc (HID) check box.


If the Drivers for Keyboard, Mouse, etc (HID) check box is not selected, click to select it, and then go to step 9. If the Drivers for Keyboard, Mouse, etc (HID) check box is selected, click to clear it, and then go to step 5.

  1. Click OK two times.
  2. Double-click Bluetooth Devices, and then click the device.
  3. Click Properties, and then click the Services tab.
  4. Click to select the Drivers for keyboard, mouse, etc (HID) check box.
  5. If the link is not reestablished, remove the device. See the Microsoft Knowledge Base article that is listed in the "More Information" section, and then try to add the device again.

If the link is not reestablished, remove the device. See the Microsoft Knowledge Base article that is listed in the "More Information" section, and then try to add the device again.

Note If the device does not appear in the drop down list, follow the steps that are listed in Knowledge Base article 811798 to resolve the issue.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

811798 The Wireless Optical Desktop for Bluetooth keyboard or mouse may not function


To learn more about how to set up a Bluetooth enabled device in Windows Vista, follow the instructions in the "Set up a Bluetooth enabled device" topic in Windows Vista Help and Support. To view the topic, follow these steps:

  1. Click Start [GRAPHIC: Start button], and then click Help and Support.
  2. In the Search Help box, type Set up a Bluetooth enabled device, and then click Search Help.
  3. Click the appropriate topic.


Keywords: kbhardware kbprb KB811797



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