Microsoft KB Archive/811428

Knowledge Base

Event ID 7011 Messages and Computer Stops Responding After You Install Windows XP by Using the Sysprep Utility

Article ID: 811428

Article Last Modified on 5/27/2003

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APPLIES TO

• Microsoft Windows XP Professional
• Microsoft Windows XP Home Edition

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SYMPTOMS

If you install Windows XP from an image that was created by using the Sysprep utility, you may experience the following behaviors on the computer:

• The performance of the computer is slow, or the computer appears to stop responding for 10 minutes to two hours when you restart the computer after completing a mini-setup.
• In Device Manager, a yellow exclamation point appears next to one or more of the following devices under Sound, video and game controllers:
  • Microsoft Kernel Acoustic Echo Canceller
  • Microsoft Kernel Audio Splitter
  • Microsoft Kernel Gs wavetable Synthesizer
  • Microsoft WINMM WDM Audio Capability Driver
• The following event ID messages are logged in the System event log:

  Event Type: Error
  Event Source: Service Control Manager
  Event ID: 7011
  Description:
  Timeout (30000 milliseconds) waiting for a transaction response from the AudioSrv service.

  -and-

  Event Type: Error
  Event Source: Service Control Manager
  Event ID: 7011
  Description:
  Timeout (30000 milliseconds) waiting for a transaction response from the ShellHWDetection service.

CAUSE

These behaviors occur because the -pnp parameter was used when the Sysprep utility was run on the master computer.

RESOLUTION

To resolve these behaviors, do not use the -pnp parameter when you run the Sysprep utility on the master computer. If you have to add drivers that were supplied by the original equipment manufacturer (OEM) to the Windows Sysprep Setup, configure the OemPnPDriversPath= line in the Sysprep.inf file.

For additional information about how to add drivers to Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

314479 How to Add OEM Plug and Play Drivers to Windows XP

MORE INFORMATION

The -pnp parameter, when it is used with the Sysprep utility, runs the full Plug and Play device enumeration and installation during mini-setup. For additional information about how to use the Sysprep utility to automate the deployment of Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

302577 HOW TO: Use Sysprep.exe Tool to Automate Successful Deployment of Windows XP

299840 How to Use Sysprep with Windows Product Activation or Volume License Media to Deploy Windows XP

For additional information about new Sysprep.exe features in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

282190 Description of New Features in Sysprep for Windows XP

Keywords: KB811428

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