Article ID: 810585
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 1
SYMPTOMS
When you are finishing performance monitoring operations on your Windows 2000 Server computer, you notice that the memory being used by Lsass.exe is consistently increasing, regardless of the load being placed on the server.
CAUSE
This problem occurs when a client's User Datagram Protocol (UDP) request to the Kerberos Key Distribution Center (KDC) fails because the request exceeds the maximum UDP datagram size. The client will then retry the request by using TCP. This process is known as UDP/TCP failover. When this failover occurs, the client does not release the UDP buffers that were used in the original client request, and this causes the Lsass.exe memory leak.
This problem is apparent when clients issue ticket requests for user accounts that belong to a large number of security groups. The Kerberos ticket includes the group membership information. If a user account belongs to a large number of groups, this can cause the ticket size to exceed the UDP limit. When the ticket size exceeds the UDP limit, UDP/TCP failover occurs, which causes the Lsass.exe memory leak.
This problem occurs during both the interactive and logon processes.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------------------- 11/18/2002 14:19 5.0.2195.6109 124,688 adsldp.dll 11/18/2002 14:19 5.0.2195.5781 131,34 adsldpc.dll 11/18/2002 14:19 5.0.2195.6109 62,736 dsmsext.dll 11/18/2002 14:19 5.0.2195.6052 358,160 advapi32.dll 11/18/2002 14:19 5.0.2195.6094 49,936 browser.dll 11/18/2002 14:19 5.0.2195.6012 135,952 dnsapi.dll 11/18/2002 14:19 5.0.2195.6076 96,016 dnsrslvr.dll 11/15/2001 15:27 n/a 5,149 empty.cat 11/18/2002 14:19 5.0.2195.6125 45,328 eventlog.dll 11/18/2002 14:19 5.0.2195.6059 146,704 kdcsvc.dll 11/18/2002 14:16 5.0.2195.6132 203,536 kerberos.dll 08/21/2002 08:27 5.0.2195.6023 71,248 ksecdd.sys 11/06/2002 18:02 5.0.2195.6118 507,664 lsasrv.dll 11/06/2002 18:02 5.0.2195.6118 33,552 lsass.exe 08/27/2002 14:53 5.0.2195.6034 108,816 msv1_0.dll 11/18/2002 14:19 5.0.2195.5979 307,472 netapi32.dll 11/18/2002 14:19 5.0.2195.6075 360,720 netlogon.dll 11/18/2002 14:19 5.0.2195.6127 921,872 ntdsa.dll 11/18/2002 14:19 5.0.2195.6100 389,392 samsrv.dll 11/18/2002 14:19 5.0.2195.6120 130,320 scecli.dll 11/18/2002 14:19 5.0.2195.6120 303,888 scesrv.dll 11/18/2002 12:34 5.0.2195.6126 141,824 sp3res.dll 11/13/2002 15:36 5.3.10.0 4,096 spmsg.dll 11/13/2002 15:37 5.3.10.0 87,040 puninst.exe 11/18/2002 14:19 5.0.2195.5859 48,912 w32time.dll 06/04/2002 13:32 5.0.2195.5859 57,104 w32tm.exe 11/18/2002 14:19 5.0.2195.6100 126,224 wldap32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsecurity kbwin2ksp4fix kbhotfixserver KB810585
