Microsoft KB Archive/58891

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Word Cannot Open the Existing NORMAL.DOT


The information in this article applies to:

  • Microsoft Word for Windows, versions 1.1, 1.1a, 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c


In Microsoft Word for Windows you may receive the error message:

Word cannot open the existing NORMAL.DOT.


Cannot open existing NORMAL.DOT.


The following are possible causes for this problem:

  • There is not enough available memory to open the NORMAL.DOT file.

Close all applications you are not currently using. Remove any memory-resident programs loaded.

  • The file NORMAL.DOT may be corrupted. Try renaming NORMAL.DOT and reloading Word for Windows.
  • NORMAL.DOT has been saved as a document file and is no longer a template.
  • NORMAL.DOT is located on a network file server.

NOTE: Word must be closed when renaming.

For For additional information about using NORMAL.DOT on a network server, please see the following article in the Microsoft Knowledge Base:

Q115717 21st User Cannot Open Shared, Read-Only File on Novell 3.11

Additional query words: 1.x 2.0 winword2 word6 winword 6.0

Keywords : kbtemplate
Issue type :
Technology :

Last Reviewed: November 4, 2000
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