Article ID: 48901
Article Last Modified on 2/27/2007
APPLIES TO
- Microsoft Mail for AppleTalk Networks 2.0
- Microsoft Mail for AppleTalk Networks 2.0a
- Microsoft Mail for AppleTalk Networks 2.0b
- Microsoft Mail for Appletalk Networks 3.0
This article was previously published under Q48901
SUMMARY
In Microsoft Mail, the error message "Unknown name" or "Incorrect Password" is displayed during the automatic sign-in if one of the following is true:
- The Network Manager or the user changed the name or password. In this case, the automatic sign-in routines still have the old name or password recorded. For Mail to enter the new name or password, the user must update the name/password information in the Mail Sign-In Preferences window.
- The user switched servers during the previous session. To connect to the correct server, cancel the auto sign-in and reselect the server you are trying to connect to.
MORE INFORMATION
If a user uses the automatic sign-in feature of Mail, choosing a different server during the same session overwrites the server name and network zone recorded in the auto sign-in routines.
For example, a user has two accounts on two different servers: on SERVER-A, the account name is "Joe Doe"; on SERVER-B, the account name is "Mr Doe".
The user automatically signs in on SERVER-A (as Joe Doe). He checks his mailbox and then decides to sign in on SERVER-B (as Mr Doe). If he restarts the Macintosh now, the Mail auto sign-in procedure will display the error message "Unknown name." The name used in the auto sign-in is still "Joe Doe"; however, the server is now SERVER-B, which is the last server the user was connected to.
Additional query words: 2.00 2.00a 2.00b 3.00
Keywords: KB48901
