Article ID: 330981
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
- Microsoft Exchange 2000 Conferencing Server
This article was previously published under Q330981
For a Microsoft Outlook 2000 version of this article, see 328260.
SYMPTOMS
When you try to book an online meeting request and you specify both a physical and a virtual conference room in the Resources dialog box, you may receive the following error message:
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later:
Date Time Size File name ---------------------------------------------------------------------- 13-Dec-2002 07:33:12 2,347,904 Outlook.msp (Client Patch) 13-Dec-2002 09:18:36 5,207,944 Outlookff.msp (Full File Patch)
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------------- 19-Sep-2002 15:23:06 10.0.4517.0 105,032 Envelope.dll 13-Dec-2002 02:58:48 10.0.4810.0 346,696 Exsec32.dll 08-Aug-2002 21:22:20 10.0.4406.0 137,800 Impmail.dll 14-Nov-2002 19:14:22 10.0.4712.0 539,208 Outlcm.dll 13-Dec-2002 02:58:50 10.0.4810.0 6,314,568 Outllib.dll 11-Oct-2002 16:14:26 10.0.4608.0 92,744 Outlmime.dll 12-Sep-2002 09:52:42 10.0.4510.0 47,688 Outlook.exe 08-Nov-2002 15:47:32 10.0.4705.0 121,416 Outlph.dll 25-Nov-2002 12:50:22 10.0.4721.0 47,688 Recall.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
WORKAROUND
To work around this problem, book the two resources for the conference separately.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
For additional information about how to enable the Microsoft Exchange Conferencing option in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:
263267 XCCC: How to Make Exchange 2000 Conferencing Server Available in Outlook
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
311144 XCCC: You Cannot Book Physical and Virtual Conference Resources in the Same Request
Additional query words: kb2HR1
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB330981
