Article ID: 330201
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft PowerPoint 2002 Standard Edition
This article was previously published under Q330201
SYMPTOMS
When you view an online broadcast of a Microsoft PowerPoint 2002 presentation, the time marker that indicates the duration of each slide in the presentation does not appear.
For example, if you click Record and Save a Broadcast on the Slide Show menu, record your presentation, and then click Replay Broadcast, the time markers do not appear.
CAUSE
This problem may occur if the online broadcast of the PowerPoint 2002 presentation lasts longer than one hour. If the presentation lasts longer than one hour, the Advanced Streaming Format (.asf) file that is generated does not contain the time markers.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ----------------------------------------------- 24-Jan-2003 23:02 2,191,032 Powerpnt.msp 24-Jan-2003 23:37 8,599,232 Powerpntff.msp
After the hotfix is installed, the global version of this hotfix will have the file attribute (or later) that is listed in the following table:
Date Time Version Size File name ------------------------------------------------------------- 23-Jan-2003 17:05 10.0.4921.0 5,978,696 Powerpnt.exe
This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
MORE INFORMATION
For additional information about the Online Broadcast feature in PowerPoint 2002, click the following article number to view the article in the Microsoft Knowledge Base:
291925 How to record a presentation broadcast
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: ppt2002
Keywords: kbbug kbfix kbqfe kbofficexppresp3fix kbhotfixserver KB330201
