Article ID: 329604
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
This article was previously published under Q329604
SYMPTOMS
When you perform PostScript printing of text that is formatted with Multiple Master Metrics (MMM) fonts, printing seems to stop working completely for Adobe FrameMaker and other non-Adobe programs that do not generate their own PostScript. When the problem occurs, printed pages contain blank areas where text that is formatted with Multiple Master Metrics fonts should appear.
The document appears correctly on the screen; all text appears. Output to non-PostScript devices such as inkjet printers or Winfax devices seems to be correct.
CAUSE
This is a regression in Windows XP Service Pack 1 (SP1) and hotfix Q322842 for Windows 2000. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
322842 A Lock Occurs Between Two Threads of System GDI in Windows 2000
RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
The following files are available for download from the Microsoft Download Center:
Windows XP Home Edition and Windows XP Professional
English: ![[GRAPHIC: Download ]](/wiki/index.php?title=File:Download.gif){kind=small}
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Windows XP 64-Bit
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Release Date: November 2, 2002
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
26-Sep-2002 16:45 5.0.2600.1128 1,695,232 Win32k.sys
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
The following files are available for download from the Microsoft Download Center:
All languages: Download the 329604 package now.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
25-Sep-2002 18:06 5.0.2195.5265 42,256 Basesrv.dll
25-Sep-2002 18:06 5.0.2195.5907 222,992 Gdi32.dll
25-Sep-2002 18:06 5.0.2195.6011 708,880 Kernel32.dll
25-Sep-2002 18:06 5.0.2195.4733 332,560 Msgina.dll
25-Sep-2002 18:06 5.0.2195.6063 380,176 User32.dll
25-Sep-2002 18:06 5.0.2195.5968 369,936 Userenv.dll
25-Sep-2002 18:04 5.0.2195.6070 1,642,512 Win32k.sys
12-Sep-2002 19:50 5.0.2195.6056 179,472 Winlogon.exe
25-Sep-2002 18:06 5.0.2195.5935 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbhotfixserver kbqfe atdownload kbwinxpsp2fix kbshell kbwin2ksp4fix kbbug kbfix kbwinxppresp2fix KB329604
