Article ID: 329567
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Excel 2002 Standard Edition
This article was previously published under Q329567
SYMPTOMS
On a dual-monitor computer, a combo box drop down list may always appear on the primary monitor. This symptom may occur even if the combo box itself is placed on a secondary monitor.
CAUSE
This control feature is provided by the Fm20.dll file, and Fm20.dll was not designed to work with multiple monitors. The fix described in this article is a design change that is specific to only combo box drop down lists.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name ---------------------------------------------------------- 24-Sep-2002 22:49 2,716,692 Fm20.msp (Client) 24-Sep-2002 23:31 1,810,972 Fm20_admin.msp (Full File)
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------- 22-Mar-2002 20:38 2.1.9922.1 1,129,232 Fm20.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbqfe kbhotfixserver kbenv kbprb kbofficexppresp3fix kbbug kbfix KB329567
