Article ID: 329112
Article Last Modified on 10/12/2005
APPLIES TO
- Microsoft Windows 2000 Standard Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
This article was previously published under Q329112
SYMPTOMS
If a DVD is mastered as multi-border or multi-session in Microsoft Windows 2000 and in Microsoft Windows XP, only the first border can be read. This problem occurs when there is more that 4 gigabytes (GB) of data in any combination of borders.
CAUSE
The problem is caused by a rounding error in the UDF reader (Udfs.sys).
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
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07-Jan-2002 17:44 5.0.2195.4809 27,952 cdrom.sys Windows 2000
16-Oct-2002 11:40 5.0.2195.6091 62,672 udfs.sys Windows 2000
08-Oct-2002 12:02 5.1.2600.101 64,00 udfs.sys Windows XP
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Keywords: kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbfix KB329112
