Knowledge Base

LsaSrv Event ID 5000 Error Message: The Security Package Negotiate Generated an Exception

Article ID: 328948

Article Last Modified on 2/21/2007

APPLIES TO

Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2
Microsoft Windows 2000 Service Pack 3
Microsoft Windows 2000 Service Pack 1
Microsoft Windows 2000 Service Pack 2
Microsoft Windows 2000 Service Pack 3
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Advanced Server

This article was previously published under Q328948

SYMPTOMS

An access violation in Lsasrv.dll may cause a Windows 2000-based server to become unresponsive. When this problem occurs, the server does not accept connections, and the server becomes unstable. The following event is recorded in the event log:

Event Type: Error
Event Source: LsaSrv
Event Category: Devices
Event ID: 5000
Date: date
Time: time
User: N/A
Computer: SERVERNAME
Description:
The security package Negotiate generated an exception. The package is now disabled.
The exception information is the data.

Data:

0000: c0000005 00000000 00000000 77f83941
0010: 00000002 00000001 00000010 0001003f
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000000 ffff027f ffff0000
0040: ffffffff 00000000 00780000 00000000

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   09-Dec-2002  22:14  5.0.2195.6109  124,688  Adsldp.dll  
   09-Dec-2002  22:14  5.0.2195.5781  131,344  Adsldpc.dll 
   09-Dec-2002  22:14  5.0.2195.6109   62,736  Adsmsext.dll
   09-Dec-2002  22:14  5.0.2195.6143  358,672  Advapi32.dll
   09-Dec-2002  22:14  5.0.2195.6094   49,936  Browser.dll 
   09-Dec-2002  22:14  5.0.2195.6143  135,952  Dnsapi.dll  
   09-Dec-2002  22:14  5.0.2195.6134   96,016  Dnsrslvr.dll
   09-Dec-2002  22:14  5.0.2195.6125   45,328  Eventlog.dll
   09-Dec-2002  22:14  5.0.2195.6137  147,216  Kdcsvc.dll  
   22-Nov-2002  18:45  5.0.2195.6137  203,536  Kerberos.dll
   21-Aug-2002  16:27  5.0.2195.6023   71,248  Ksecdd.sys
   09-Dec-2002  22:04  5.0.2195.6155  507,664  Lsasrv.dll  
   09-Dec-2002  22:04  5.0.2195.6155   33,552  Lsass.exe   
   22-Nov-2002  18:20  5.0.2195.6137  109,328  Msv1_0.dll  
   09-Dec-2002  22:14  5.0.2195.5979  307,472  Netapi32.dll
   09-Dec-2002  22:14  5.0.2195.6075  360,720  Netlogon.dll
   09-Dec-2002  22:14  5.0.2195.6136  921,872  Ntdsa.dll   
   09-Dec-2002  22:14  5.0.2195.6147  389,392  Samsrv.dll  
   09-Dec-2002  22:14  5.0.2195.6120  130,320  Scecli.dll  
   09-Dec-2002  22:14  5.0.2195.6120  303,888  Scesrv.dll  
   06-Dec-2002  01:43  5.0.2195.6152  146,432  Sp3res.dll  
   09-Dec-2002  22:14  5.0.2195.5859   48,912  W32time.dll 
   04-Jun-2002  21:32  5.0.2195.5859   57,104  W32tm.exe   
   09-Dec-2002  22:14  5.0.2195.6100  126,224  Wldap32.dll 
   09-Dec-2002  22:04  5.0.2195.6155  507,664  Lsasrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbhotfixserver KB328948

Microsoft KB Archive/328948

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