Article ID: 327784
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
This article was previously published under Q327784
SYMPTOMS
After you perform a local backup on a Windows 2000-based server, the computer may stop responding (hang).
CAUSE
The problem occurs because the backup program opens a handle to a network drive connection but does not reference the handle. When the program ends, all of the handles are closed and the Redirector tries to connect to the remote drive. Because the program is ending, the Security subsystem does not respond to the authentication request. This causes the Redirector to be unable to handle additional requests.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
27-Sep-2002 13:38 5.0.2195.6069 124,176 Adsldp.dll
27-Sep-2002 13:38 5.0.2195.5781 131,344 Adsldpc.dll
27-Sep-2002 13:38 5.0.2195.5781 62,736 Adsmsext.dll
27-Sep-2002 13:38 5.0.2195.6052 358,160 Advapi32.dll
27-Sep-2002 13:38 5.0.2195.6058 49,424 Browser.dll
27-Sep-2002 13:38 5.0.2195.6012 135,952 Dnsapi.dll
27-Sep-2002 13:38 5.0.2195.6012 96,016 Dnsrslvr.dll
15-Nov-2001 13:27 5,149 Empty.cat
27-Sep-2002 13:38 5.0.2195.5722 45,328 Eventlog.dll
27-Sep-2002 13:38 5.0.2195.6059 146,704 Kdcsvc.dll
05-Sep-2002 15:18 5.0.2195.6048 200,976 Kerberos.dll
21-Aug-2002 06:27 5.0.2195.6023 71,248 Ksecdd.sys
25-Sep-2002 16:01 5.0.2195.6072 507,664 Lsasrv.dll
25-Sep-2002 16:01 5.0.2195.6072 33,552 Lsass.exe
27-Aug-2002 12:53 5.0.2195.6034 108,816 Msv1_0.dll
27-Sep-2002 13:38 5.0.2195.5979 307,472 Netapi32.dll
27-Sep-2002 13:38 5.0.2195.5966 360,720 Netlogon.dll
27-Sep-2002 13:38 5.0.2195.6048 918,800 Ntdsa.dll
24-Sep-2002 05:57 5.0.2195.6068 1,688,768 Ntkrnlmp.exe
24-Sep-2002 05:57 5.0.2195.6068 1,688,448 Ntkrnlpa.exe
24-Sep-2002 05:57 5.0.2195.6068 1,709,056 Ntkrpamp.exe
24-Sep-2002 05:57 5.0.2195.6068 1,666,496 Ntoskrnl.exe
27-Sep-2002 13:38 5.0.2195.6025 389,392 Samsrv.dll
27-Sep-2002 13:38 5.0.2195.5951 129,296 Scecli.dll
27-Sep-2002 13:38 5.0.2195.5951 302,864 Scesrv.dll
10-Sep-2002 05:50 5.0.2195.6053 123,392 Sp3res.dll
06-Sep-2002 08:10 5.2.41.0 3,584 Spmsg.dll
06-Sep-2002 08:10 5.2.41.0 46,080 Spuninst.exe
12-Jun-2001 19:05 5.0.2195.3727 3,856 Svcpack1.dll
27-Sep-2002 13:38 5.0.2195.5859 48,912 W32time.dll
04-Jun-2002 11:32 5.0.2195.5859 57,104 W32tm.exe
27-Sep-2002 13:38 5.0.2195.6052 126,224 Wldap32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsecurity kbwin2ksp4fix kbhotfixserver KB327784
