Knowledge Base

OL2002: Toolbar Buttons Are Not Available When You Switch Between View Controls on an Outlook Home Folder Page

Article ID: 327594

Article Last Modified on 4/7/2006

APPLIES TO

Microsoft Outlook 2002 Standard Edition

This article was previously published under Q327594

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you add more than one view control to an Outlook home folder page, many of the buttons on the Outlook toolbars may not be available when you switch between view controls.

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

Hotfix Information

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Part 1: Download and Install the Patch

The English version of this fix should have the following file attributes or later:

   Date         Time   Size       File name
   ----------------------------------------------------------------
   02-Nov-2002  04:31  2,270,376  Outlook.msp     (Client Patch)
   02-Nov-2002  06:06  5,137,072  Outlookff.msp   (Full File Patch)

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0    105,032  Envelope.dll
   11-Oct-2002  22:14  10.0.4608.0    346,696  Exsec32.dll
   09-Aug-2002  03:22  10.0.4406.0    137,800  Impmail.dll
   13-Sep-2002  03:52  10.0.4510.0    539,208  Outlcm.dll
   01-Nov-2002  17:44  10.0.4629.0  6,314,568  Outllib.dll
   11-Oct-2002  22:14  10.0.4608.0     92,744  Outlmime.dll
   13-Sep-2002  03:52  10.0.4510.0     47,688  Outlook.exe
   09-Aug-2002  03:22  10.0.4406.0    121,416  Outlph.dll

Part 2: Activate the Patch

To activate this patch:

Quit Outlook.
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate the following key:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Preferences
Click the Preferences key, point to New on the Edit menu, and then click DWORD Value.
Type ExplorerMultipleControlEvents, and then press ENTER.
Right-click ExplorerMultipleControlEvents, and then click Modify.
In the Value data box, type 1, and then click OK.
On the File menu, click Exit.

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Additional query words: kb2HR1

Keywords: kbbug kbfix kbqfe kbenv kbui kbprb kbofficexppresp3fix kbhotfixserver KB327594

Microsoft KB Archive/327594

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