Article ID: 325499
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Publisher 2002 Standard Edition
This article was previously published under Q325499
SYMPTOMS
If you open an existing publication or try to create a new publication in Microsoft Publisher 2002, you may receive the following error message:
Note To view the details of the error message, click the link in the following text that appears in the error dialog box:
The following is the error signature that you receive after you click the link:
App Name App Version Module Name Module Version Offset
--------------------------------------------------------------
Mspub.exe 10.0.3402.0 Mspub.exe 10.0.3402.0 0019650C
CAUSE
This problem occurs because the default printer that you are currently using is a Novell Printer that has more than 72 characters in the name.
RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-----------------------------------------------
30-Aug-2002 13:09 1,587,712 Mspub_admin.msp
30-Aug-2002 12:47 641,536 Mspub.msp
30-Aug-2002 14:29 3,106 Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
----------------------------------------------------------
23-Aug-2002 17:59 10.0.4420.0 3,439,176 Mspub.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB325499
