Article ID: 324886
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q324886
SYMPTOMS
When you try to add a program .msi file to a new Group Policy object (GPO), you may receive the following error message (or a similar error message):
CAUSE
This problem may occur if the program is installed on the computer on which you are creating the GPO. This problem may also occur if the version of the program that is installed on the computer that you are using to create the GPO is not the same version as the computer for which you are creating the GPO.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 Service Pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
26-Jun-2002 17:17:40 5.0.2195.5916 222,992 Appmgr.dll
WORKAROUND
To avoid this problem, make sure that the program is not installed on your computer before you try to create the GPO.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
302471 OFF2000: Error Message When You Add Office .msi File to New Group Policy Object
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsysadmin kbwin2ksp4fix kbhotfixserver KB324886
