Article ID: 324141
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q324141
SYMPTOMS
If a user tries to change their password on an account that is locked out and has the User must change password at next logon attribute set, the user receives the following error message:
This error message is misleading because it does not distinguish between the actual situation (a locked-out account) and true connectivity problems.
RESOLUTION
Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------
26-Aug-2002 18:12 5.1.2600.100 100,352 Msv1_0.dll
NOTE: This update affects user interface behavior on the client computer on which the user logs on. However, you must also apply the hotfix on domain controllers.
Windows 2000
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
18-Jul-2002 09:00 5.0.2195.5781 123,664 Adsldp.dll
18-Jul-2002 09:00 5.0.2195.5781 131,344 Adsldpc.dll
18-Jul-2002 09:00 5.0.2195.5781 62,736 Adsmsext.dll
18-Jul-2002 09:00 5.0.2195.5940 358,160 Advapi32.dll
18-Jul-2002 09:00 5.0.2195.5265 42,256 Basesrv.dll
18-Jul-2002 09:00 5.0.2195.5855 49,424 Browser.dll
18-Jul-2002 09:00 5.0.2195.5943 135,952 Dnsapi.dll
18-Jul-2002 09:00 5.0.2195.5595 96,016 Dnsrslvr.dll
18-Jul-2002 09:00 5.0.2195.5722 45,328 Eventlog.dll
18-Jul-2002 09:00 5.0.2195.5907 222,992 Gdi32.dll
18-Jul-2002 09:00 5.0.2195.5859 145,680 Kdcsvc.dll
04-Jun-2002 13:31 5.0.2195.5859 199,952 Kerberos.dll
18-Jul-2002 09:00 5.0.2195.4928 708,880 Kernel32.dll
15-Jul-2002 07:52 5.0.2195.5940 71,024 Ksecdd.sys
15-Jul-2002 07:52 5.0.2195.5940 507,152 Lsasrv.dll
15-Jul-2002 07:52 5.0.2195.5940 33,552 Lsass.exe
18-Jul-2002 09:00 5.0.2195.4733 332,560 Msgina.dll
17-Jul-2002 15:51 5.0.2195.5949 107,792 Msv1_0.dll
18-Jul-2002 09:00 5.0.2195.5877 307,472 Netapi32.dll
18-Jul-2002 09:00 5.0.2195.5932 360,208 Netlogon.dll
18-Jul-2002 09:00 5.0.2195.5886 917,264 Ntdsa.dll
18-Jul-2002 09:00 5.0.2195.5585 386,832 Samsrv.dll
18-Jul-2002 09:00 5.0.2195.5837 128,784 Scecli.dll
18-Jul-2002 09:00 5.0.2195.5921 300,304 Scesrv.dll
08-Jul-2002 14:43 5.0.2195.5934 64,000 Sp3res.dll
18-Jul-2002 09:00 5.0.2195.5931 379,664 User32.dll
18-Jul-2002 09:00 5.0.2195.5644 369,936 Userenv.dll
18-Jul-2002 09:00 5.0.2195.5859 48,912 W32time.dll
04-Jun-2002 13:32 5.0.2195.5859 57,104 W32tm.exe
17-Jul-2002 10:45 5.0.2195.5948 1,642,416 Win32k.sys
03-May-2002 10:31 5.0.2195.5731 178,960 Winlogon.exe
18-Jul-2002 09:00 5.0.2195.5935 243,472 Winsrv.dll
18-Jul-2002 09:00 5.0.2195.5944 125,712 Wldap32.dll
For additional information about this hotfix for Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
326797 Some Windows 2000 Active Directory hotfixes may cause a conflict with S326797 for Windows 2000
NOTE: This update affects user interface behavior on the client computer on which the user logs on. However, you must also apply the hotfix on domain controllers.
STATUS
Windows XP
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Windows 2000
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
If the steps in the "Resolution" section do not resolve this problem, click the following article number for more information:
837327 You receive a "The system cannot change your password now because the domain <DomainName> is not available" error message when you try to change your password in Windows XP and in Windows 2000
If you install the Windows XP hotfix that is described in this article, a user who logs on to Windows XP may be automatically logged on with cached credentials, unless the policy that is described in the following article is enabled. Note that if the hotfix that is described in the following article, or Windows XP Service Pack 1, is installed, the policy may be set to either Enabled or Not configured:
313194 No password expiration notice is presented during the logon process
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307882 How to use the Group Policy editor to manage local computer policy in Windows XP
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to install multiple Windows updates or hotfixes with only one reboot
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsecurity kbwin2ksp4fix kbhotfixserver KB324141
