Article ID: 323608
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q323608
SYMPTOMS
Your computer may stop responding (hang) if you run Windows 2000 with the DisablePagingExecutive setting turned on.
CAUSE
The problem occurs because memory management does not return the resident available pages that are used by a driver when the driver is unloaded from the session space. This causes Windows to act as if it has no available physical memory.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
31-May-2002 10:48 5.0.2195.5265 42,256 Basesrv.dll
31-May-2002 10:48 5.0.2195.4928 708,880 Kernel32.dll
31-May-2002 10:45 5.0.2195.5843 1,687,488 Ntkrnlmp.exe
31-May-2002 10:46 5.0.2195.5843 1,687,296 Ntkrnlpa.exe
31-May-2002 10:46 5.0.2195.5843 1,707,776 Ntkrpamp.exe
31-May-2002 10:45 5.0.2195.5843 1,665,216 Ntoskrnl.exe
19-Apr-2002 17:45 5.2.2.2 3,584 Spmsg.dll
19-Apr-2002 17:46 5.2.2.2 44,032 Spuninst.exe
12-Jun-2001 22:05 5.0.2195.3727 3,856 Svcpack1.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about turning off Paging Executive, click the article number below to view the article in the Microsoft Knowledge Base:
184419 How to Stop the NTExecutive from Paging to Disk
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Additional query words: lock leak
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kboswin2000fix kbwin2ksp4fix kbhotfixserver KB323608
