Microsoft KB Archive/321807

Knowledge Base

"800a01ad ActiveX Component Can't Create Object" Error Message When You Set Properties for the NewMail Object in CDONTS

Article ID: 321807

Article Last Modified on 7/18/2007

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APPLIES TO

• Microsoft Windows NT 4.0 Service Pack 6

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This article was previously published under Q321807

SYMPTOMS

When you try to set any properties for the NewMail object in Collaboration Data Objects for Windows NT Server (CDONTS), you may receive the following error message:

'800a01ad' ActiveX component can't create object

CAUSE

This behavior may occur if the operating system files or installed components of Microsoft Internet Explorer have changed because of the installation of Service Pack 6 (SP6) for Windows NT 4.0.

RESOLUTION

To resolve this issue, install Microsoft Outlook Express, or remove and then reinstall Internet Explorer 5.5 and Outlook Express.

NOTE: You must have administrative privileges to perform the following procedures. This includes having administrative privileges the first time that you start your computer after you install or remove Internet Explorer 5.5.

To install Outlook Express on a Windows NT 4.0-based system, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click the Install/Uninstall tab, click Microsoft Internet Explorer 5.5 and Internet Tools, and then click Add/Remove.
4. Click Add a Component, and then click OK.
5. In the Windows Update dialog box, click to select the check boxes next to Outlook Express.NOTE: Components in bold are already installed and do not have to be updated.
   

1. Click Next, and then follow the instructions on your screen.

For additional information about how to obtain and install Outlook Express, click the article number below to view the article in the Microsoft Knowledge Base:

270696 OLEXP: How to Obtain and Install Outlook Express

To remove Internet Explorer 5.5 on a Windows NT 4.0-based system, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs, and then click the Install/Uninstall tab.
3. In the list of installed programs, click Microsoft Internet Explorer 5.5 and Internet Tools, and then click Add/Remove.
4. Click Restore the previous Windows configuration, or click Advanced to specify any additional components that you want to remove.
5. Click OK.
   

The Internet Explorer 5 and Internet Tools Setup screen appears.

1. When prompted to restart the computer, click Yes.

To install Internet Explorer 5.5 SP2 on a Windows NT 4.0-based system, follow these steps:

1. Start Internet Explorer, and then visit the following Microsoft Download Center Web site:

   http://www.microsoft.com/downloads/Search.aspx

2. Click the Internet Explorer 5.5 Service Pack 2 link.
3. Follow the instructions to download and install Internet Explorer 5.5 SP2.For additional information about how to install additional components, click the article number below to view the article in the Microsoft Knowledge Base:

   171229 How to Add and Remove Internet Explorer Components

   For additional information about how to install Internet Explorer, click the article number below to view the article in the Microsoft Knowledge Base:

   258893 Information About How to Reinstall Internet Explorer

NOTE: If the issue still occurs after you install or reinstall Outlook Express, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type regsvr32 CDONTS.dll, and then press ENTER.
   
   You should receive the following message:

   DllRegisterServer in CDONTS.dll succeeded.

Keywords: kberrmsg kbprb KB321807

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