Knowledge Base

Access Violation When You Run Windows Installer in a Terminal Services Session

Article ID: 321787

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Server

This article was previously published under Q321787

SYMPTOMS

When you use Microsoft Windows Installer in a Terminal Services session to install a program that creates shortcuts on the desktop, you may receive notice of an access violation that is similar to the following:

Action 13:04:05: CreateShortcuts. Creating shortcuts
CreateShortcuts: Shortcut: Octopus
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: D:\WINNT\System32\SHELL32.DLL
Function: 0x783020ef
=====================================================
Registers: EAX:000D701B EBX:000D6FE0 ECX:0000003B EDX:015A0002 ESI:7840A720 EDI:00000000
CS:EIP:001B:783020EF SS:ESP:0023:016FD6F8
EBP:016FD6F8 DS:0023 ES:0023 FS:0038 GS:0000
Flags:00010206
Call stack:
Address Frame
783020EF 016FD6F8 0 -- 0x000D6FE0 0x00000002 0x000986D??|
Installer terminated prematurely.

You may also receive the following error message:

Installer Terminated Prematurely

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   ---------------------------------------------------------
   25-Apr-2002  13:30  5.0.3502.5674   2,347,280  Shell32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 How to Install Multiple Windows Updates or Hotfixes with Only One Reboot

Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB321787

Microsoft KB Archive/321787

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