Article ID: 321781
Article Last Modified on 2/21/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q321781
SYMPTOMS
When you log off your computer, you may receive a STOP A error message in nt!KiAttachProcess+0x12.
CAUSE
This error occurs if gpepCSRSS is NULL when win32k!ATTACHOBJ::ATTACHOBJ is called.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
25-Apr-2002 09:23 5.00.2195.5265 42,256 Basesrv.dll
25-Apr-2002 09:23 5.00.2195.5623 222,480 Gdi32.dll
25-Apr-2002 09:23 5.00.2195.4928 708,880 Kernel32.dll
25-Jun-2001 19:17 3.10 47,808 User.exe
25-Apr-2002 09:23 5.00.2195.4314 402,192 User32.dll
25-Apr-2002 09:23 5.00.2195.5644 369,936 Userenv.dll
25-Apr-2002 09:16 5.00.2195.5673 1,641,968 Win32k.sys
23-Jan-2002 10:45 5.00.2195.4865 178,960 Winlogon.exe
25-Apr-2002 09:23 5.00.2195.4602 243,472 Winsrv.dll
25-Apr-2002 09:23 5.00.2195.4928 708,880 Kernel32.dll
25-Apr-2002 09:23 5.00.2195.4602 243,472 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Keywords: kbhotfixserver kbqfe kbprint kbwin2ksp4fix kbbug kbenv kberrmsg kbfix kbwin2000presp4fix KB321781
