Article ID: 320903
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
This article was previously published under Q320903
SYMPTOMS
Clients cannot log on to the domain if the clients use Kerberos over Transport Control Protocol (TCP). Clients that use Kerberos over User Datagram Protocol (UDP) can log on correctly.
CAUSE
Kerberos may stop accepting connections over TCP. This condition is temporary; Kerberos recovers and begins accepting connections again after approximately two minutes.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name -------------------------------------------------- 05-Jun-2002 10:16 5.0.2195.5781 123,664 Adsldp.dll 05-Jun-2002 10:16 5.0.2195.5781 131,344 Adsldpc.dll 05-Jun-2002 10:16 5.0.2195.5781 62,736 Adsmsext.dll 05-Jun-2002 10:16 5.0.2195.5801 358,160 Advapi32.dll 05-Jun-2002 10:16 5.0.2195.5265 42,256 Basesrv.dll 05-Jun-2002 10:16 5.0.2195.5855 49,424 Browser.dll 05-Jun-2002 10:16 5.0.2195.5595 135,952 Dnsapi.dll 05-Jun-2002 10:16 5.0.2195.5595 96,016 Dnsrslvr.dll 05-Jun-2002 10:16 5.0.2195.5722 45,328 Eventlog.dll 05-Jun-2002 10:16 5.0.2195.5684 222,480 Gdi32.dll 05-Jun-2002 10:16 5.0.2195.5859 145,680 Kdcsvc.dll 04-Jun-2002 14:31 5.0.2195.5859 199,952 Kerberos.dll 05-Jun-2002 10:16 5.0.2195.4928 708,880 Kernel32.dll 04-Jun-2002 14:32 5.0.2195.5859 71,024 Ksecdd.sys 04-Jun-2002 14:32 5.0.2195.5859 504,080 Lsasrv.dll 04-Jun-2002 14:32 5.0.2195.5859 33,552 Lsass.exe 04-Jun-2002 14:31 5.0.2195.5859 107,792 Msv1_0.dll 05-Jun-2002 10:16 5.0.2195.5855 307,472 Netapi32.dll 05-Jun-2002 10:16 5.0.2195.5723 360,208 Netlogon.dll 05-Jun-2002 10:16 5.0.2195.5839 916,752 Ntdsa.dll 05-Jun-2002 10:16 5.0.2195.5585 386,832 Samsrv.dll 05-Jun-2002 10:16 5.0.2195.5837 128,784 Scecli.dll 05-Jun-2002 10:16 5.0.2195.5757 299,792 Scesrv.dll 05-Jun-2002 10:16 5.0.2195.4314 402,192 User32.dll 25-Jun-2001 19:17 3.10.0.103 47,808 User.exe 05-Jun-2002 10:16 5.0.2195.5644 369,936 Userenv.dll 05-Jun-2002 10:16 5.0.2195.5859 48,912 W32time.dll 04-Jun-2002 14:32 5.0.2195.5859 57,104 W32tm.exe 31-May-2002 10:26 5.0.2195.5840 1,642,192 Win32k.sys 03-May-2002 11:31 5.0.2195.5731 178,960 Winlogon.exe 05-Jun-2002 10:16 5.0.2195.4602 243,472 Winsrv.dll 05-Jun-2002 10:16 5.0.2195.5737 125,712 Wldap32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Keywords: kbbug kbfix kbwin2000presp4fix kbqfe kbsecurity kbwin2ksp4fix kbhotfixserver KB320903