Article ID: 320373
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Windows Management Instrumentation 1.5, when used with:
- Microsoft Windows 2000 Standard Edition
This article was previously published under Q320373
SYMPTOMS
If an event such as an incorrect shutdown occurs that damages the repository and there is no usable recovery file, Windows Management Instrumentation (WMI) tries rebuild the repository by compiling the MOFs that are specified in the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\CIMOM\Autorecover MOFs
Under certain circumstances, WMI may fail to rebuild a damaged repository. When this situation occurs, all functionality of the WMI subsystem may be lost.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
--------------------------------------------------------------------
14-May-2001 16:48:12 1.50.1085.82 708,681 Wbemcomn.dll Intel
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server product
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to install multiple Windows updates or hotfixes with only one reboot
Keywords: kbhotfixserver kbqfe kbwin2ksp4fix kbsysadmin kbbug kbenv kbfix kbqfe KB320373
