Article ID: 319973
Article Last Modified on 10/29/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
This article was previously published under Q319973
SYMPTOMS
You may experience any of the following symptoms:
- Your Hi-Speed Universal Serial Bus (USB) 2.0 device does not operate in Hi-Speed mode.
- An Enhanced Host Controller Interface-compliant (EHCI-compliant) USB host controller appears in Device Manager with an exclamation point in a yellow circle, or with status code 28.
CAUSE
This problem occurs because Windows 2000 does not include support for EHCI host controllers.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
WORKAROUND
To install USB 2.0 support in Windows 2000, follow these steps:
- Visit the following Web site:
- Click Windows Update Catalog.
- Click Find driver updates for hardware devices.
- Click Other hardware.
- In the Manufacturer name box, click Microsoft Corporation.
- In the Operating System box, click Windows 2000 Professional RTM.
- Click Search.
- Download the driver that is named "NEC usb software update released on June 01 2001."
Note The size of the Windows 2000 version of this driver is 107 KB. The Microsoft Windows XP version of this driver is 290 KB.
The files in this update include:
Date Time Version Size File name
------------------------------------------------------------
23-Apr-2002 22:46 5.0.2195.5652 135,920 Usbport.sys
18-Apr-2002 23:46 5.0.2195.5605 49,392 Usbhub20.sys
23-Apr-2002 22:46 5.0.2195.5652 19,216 Usbehci.sys
07-May-2002 16:52 7,159 Usb2.inf
09-May-2002 23:12 8,736 Usb2.cat
18-Apr-2002 23:46 5.0.2195.5605 6,416 Hccoin.dll
After you install this driver and restart your computer, the USB 2.0 controller and device are listed correctly in Device Manager. If you do not install this update, the USB 2.0 device is listed and functions, but the device does not work at full USB 2.0 speed.
Microsoft has released this update to provide additional functionality in Windows 2000.
Currently, only EHCI host controllers that have the following hardware IDs are supported by this update:
- NEC (NEC PCI to USB Enhanced Host Controller B0, NEC PCI to USB Enhanced Host Controller B1)
- PCI\VEN_1033&DEV_00E0&REV_01
- PCI\VEN_1033&DEV_00E0&REV_02
- Intel (Intel PCI to USB Enhanced Host Controller)
- PCI\VEN_8086&DEV_24CD
- VIA (VIA PCI to USB Enhanced Host Controller)
- PCI\VEN_1106&DEV_3104
NOTE: The Microsoft USB 2.0 driver may not be listed as an available update if third-party USB 2.0 drivers are installed on your computer. You may have to remove the third-party USB 2.0 drivers, and then install the Microsoft USB 2.0 driver from the Windows Update Web site. For additional information about USB 2.0 support, visit the following Microsoft Web site:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Keywords: kbproductlink kbhotfixserver kbqfe kbother kbwin2ksp4fix kbfix kbprb kbwin2000presp4fix KB319973
