Knowledge Base

"An error has occurred with your capture device" error message when you try to connect your Sony digital video camera

Article ID: 318684

Article Last Modified on 10/10/2005

APPLIES TO

Microsoft Windows XP Professional
Microsoft Windows XP Home Edition

This article was previously published under Q318684

SYMPTOMS

When you try to connect your Sony digital video (DV) camera that uses IEEE 1394 (FireWire) technology to your Microsoft Windows XP-based computer, Windows XP may not correctly detect the camera. When you plug the camera into the FireWire port on your computer, or when you turn on the power to your camera while it is connected to your computer, you may receive an error message that is similar to the following:

An error has occurred with your capture device.

Additionally, if you look for your DV camera in Device Manager when this issue occurs, your DV camera may be displayed by a label that is similar to the following:

Sony DV Camera #2

Note To open Device Manager, right-click My Computer, click Manage, and then click Device Manager in the left pane.

CAUSE

This issue may occur when a Serial Bus Protocol 2 (SBP2) storage device is attached to the same computer that you connect the Sony DV camera to.

Note Examples of an SBP2 storage device include an external FireWire-connected hard disk and an external FireWire-connected recordable DVD drive.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-bit versions

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   15-Feb-2003  00:22  5.3.16.3           24,576  Xpsp1hfm.exe     
   13-Dec-2002  00:13  5.1.2600.108       49,920  1394bus.sys
   09-Nov-2002  13:48  5.1.2600.105       46,720  61883.sys
   09-Nov-2002  13:48  5.1.2600.105       24,448  Sonydcam.sys
   13-Jan-2003  23:53  5.1.2600.1156      50,816  1394bus.sys

Windows XP 64-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   15-Feb-2003  00:20  5.3.16.3           59,904  Xpsp1hfm.exe     IA-64
   13-Dec-2002  00:13  5.1.2600.108      188,288  1394bus.sys
   09-Nov-2002  16:28  5.1.2600.105      173,440  61883.sys
   09-Nov-2002  16:28  5.1.2600.105       74,112  Sonydcam.sys
   13-Jan-2003  23:53  5.1.2600.1156     190,336  1394bus.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbfix kbqfe kbwinxpsp2fix kbwinxppresp2fix atdownload kbhotfixserver KB318684

Microsoft KB Archive/318684

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