Microsoft KB Archive/317228

Knowledge Base

"Unknown Error (-2147024770)" Error Message Occurs When You Try to Install a Windows Update

PSS ID Number: 317228

Article Last Modified on 12/18/2003

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The information in this article applies to:

• Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 1
• Microsoft Internet Explorer 5.5 for Windows Millennium Edition SP 2
• Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 1
• Microsoft Internet Explorer 5.5 for Windows 98 Second Edition SP 2
• Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 1
• Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 2
• Microsoft Internet Explorer 5.5 for Windows 98 SP 1
• Microsoft Internet Explorer 5.5 for Windows 98 SP 2
• Microsoft Internet Explorer 5.01 for Windows 98 SP 1
• Microsoft Internet Explorer 5.01 for Windows 98 SP 2
• Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
• Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
• Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
• Microsoft Internet Explorer 5.01 for Windows 2000 SP 2
• Microsoft Windows Update

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This article was previously published under Q317228

SYMPTOMS

If you download and install an update from the Microsoft Windows Update Web site, you may receive the following error message, where Name of component is the update that you are trying to install:

Name of component could not be installed because of an unknown error (-2147024770).

As a result of this error message, you cannot download and install the update.

CAUSE

This issue may occur in either of the following scenarios:

• Internet Explorer is corrupted.
  

-or-

• Certain system files are not registered properly.

RESOLUTION

To resolve this issue, repair the installation of Internet Explorer:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Perform one of the following steps that is appropriate to your situation:
   • If Microsoft Internet Explorer 5.5 and Internet Tools is displayed in the Add/Remove Programs list, click it, and then click Change/Remove.
     
     -or-
   • If Microsoft Internet Explorer 5.5 and Internet Tools is not displayed in the Add/Remove Programs list:
     1. Click Start, and then click Run.
     2. In the Open box, type the following line, and then click OK:

        rundll32 setupwbv.dll,ie5maintenance

        NOTE: This command is case-sensitive. Make sure that you type it exactly as it appears.
        
        

4. Click Repair Internet Explorer, and then click OK.
5. Click Yes if you receive the Do you want to repair your current installation of Internet Explorer? message.
6. Restart the computer, connect to the Windows Update Web site, and then download and install the updates that you want to use.
   
   If the error message that is described in the "Symptoms" section of this article is displayed again, reinstall Internet Explorer. To do so, run Internet Explorer Setup, and then restart the computer.

For more information about how to download and install Internet Explorer 5.x, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/downloads/archive/default.asp

For more information about how to download and install the latest version of Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/windows/ie/default.asp

MORE INFORMATION

For more information about Windows Update, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com/

For additional information about Internet Explorer 5.x, click the article number below to view the article in the Microsoft Knowledge Base:

258893 About How to Reinstall Internet Explorer

266389 Internet Explorer 5.5 Readme.txt File

For additional information about Internet Explorer 6, click the article number below to view the article in the Microsoft Knowledge Base:

293513 Availability and Description of Internet Explorer 6

Additional query words: 2147024770

Keywords: kbprb KB317228
Technology: kbIE2000Search kbIE500Search kbIE501Win2000 kbIE501Win2000SP1 kbIE501Win2000SP2 kbIE501Win98SE kbIE501Win98SESP1 kbIE501Win98SESP2 kbIE501Win98SP1 kbIE550Search kbIE550Win2000 kbIE550Win2000SP1 kbIE550Win2000SP2 kbIE550Win98 kbIE550Win98SE kbIE550Win98SESP1 kbIE550Win98SESP2 kbIE550Win98SP1 kbIE550Win98SP2 kbIE550WinME kbIE550WinMESP1 kbIE550WinMESP2 kbIE98Search kbIE98SESearch kbIEsearch kbIEWinMESearch kbWinUpdate kbWinUpdateSearch

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