Article ID: 316520
Article Last Modified on 9/15/2003
APPLIES TO
- Microsoft Internet Explorer 5.5 Service Pack 2
- Microsoft Internet Explorer 5.5 Service Pack 1
This article was previously published under Q316520
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you browse the Internet with Internet Explorer 5.5, you may receive an error message similar to the following:
CAUSE
This problem can occur when McAfee Web View startup files are running.
RESOLUTION
To work around this problem, try the following methods in the order that they appear.
Disable Startup Options
- Click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- In the System Configuration Utility dialog box, click the Startup tab.
- Click to clear the check boxes next to the following startup items:
- Mgavrtclexe
- McAfeeWebScanX
- Click OK, and then restart the computer.
Disable Registry Entries
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
If the problem persists, follow these steps:
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Locate and select the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- Right-click any entry that has "MGAVRTCLE.EXE" in the data column, click Delete, and then click Yes.
- Repeat steps 3 and 4 for the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
- Exit Registry Editor, and then restart the computer.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kberrmsg ocsso kbfatalexerr0e kbprb kbfatalexerr0d KB316520
