Article ID: 315315
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
This article was previously published under Q315315
SYMPTOMS
Users may be prompted to dial a connection even if the Microsoft Internet Explorer "Never Dial a Connection" policy has been implemented on the client computer.
CAUSE
When you apply a policy to turn off or turn on the automatic dial setting for Internet Explorer, the policy uses the REG_DWORD type for the EnableAutoDial registry key.
However, during user logon or logoff processing, the Mobsync component that is involved with offline folder synchronization may check this setting and set it to a value of 1.
Additionally, if the connection setting is changed in Internet Explorer 5.0.x, the registry type changes to REG_BINARY instead of REG_DWORD. The Mobsync component was not following the default behavior, which is to set the key value to 0 if the value must be written. The Mobsync component would also re-create the registry key value setting to 1 if the key was deleted for any reason (for example, by a group policy). This was also incorrect behavior.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------
19-Apr-02 09:21 5.0.2195.5611 168,720 Mobsync.dll
19-Apr-02 09:19 5.0.2195.5611 111,376 Mobsync.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
After you apply this hotfix, Mobsync properly adds the registry key back if it is deleted, and then sets the value to a default value of 0.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
Keywords: kbbug kbfix kbwin2000presp3fix kbqfe kbenv kbother kbui kbwin2ksp4fix kbhotfixserver KB315315
