Article ID: 315009
Article Last Modified on 3/10/2005
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q315009
Note These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you attempt to perform a mail merge operation from Outlook 2000 Internet Mode Only (IMO) to Word 2000 on a computer that runs Windows XP, you may receive the following error message:
CAUSE
This behavior can occur because of a conflict with Norton AntiVirus 2002.
RESOLUTION
Contact Semantec Corporation to obtain either an updated version of their product or for assistance with reconfiguration of their product to resolve this behavior.
For additional information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820 How to use Office programs with the Norton AntiVirus Office plug-in
MORE INFORMATION
For additional information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820 How to use Office programs with the Norton AntiVirus Office plug-in
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: OL2K
Keywords: kb3rdparty kberrmsg kbprb KB315009
