Article ID: 312346
Article Last Modified on 9/6/2007
APPLIES TO
- Microsoft Office Outlook 2007
- Microsoft Office Outlook 2003
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q312346
SYMPTOMS
When you click a mailto link on a Web page in Microsoft Outlook, a new mail message window does not open. Instead, you may receive the Outlook Inbox or one of the following error messages:
CAUSE
This issue occurs because of a Microsoft Windows file association issue with the URL:Mailto file type.
RESOLUTION
To resolve this issue, follow these steps:
- On the Start menu, point to All Programs or Programs, point to Accessories, and then click Windows Explorer.
- In Windows Explorer, edit the file type. To do this, follow these steps, as appropriate for the version of Windows that you are running:
- For Microsoft Windows XP or Microsoft Windows Millennium Edition, follow these steps:
- On the Tools menu, click Folder Options.
- On the File Types tab, click URL:MailTo Protocol under the (NONE) section, and then click Advanced.
- Under Actions, click Open, and then click Edit.
- If you are running Microsoft Outlook 2002, type the following text under Application used to perform action:
"C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE" -c IPM.Note /m "%1"
If you are running Microsoft Office Outlook 2003, type the following text under Application used to perform action:
"C:\Program Files\Microsoft Office\Office11\OUTLOOK.EXE" -c IPM.Note /m "%1"
If you are running Microsoft Office Outlook 2007, type the following text under Application used to perform action:
"C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE" -c IPM.Note /m "%1"
- Click OK two times.
- For Microsoft Windows 98, follow these steps:
- On the View menu, click Folder Options.
- On the File Types tab, click URL:MailTo Protocol, and then click Edit.
- Under Actions, click Open, and then click Edit.
- If you are running Microsoft Outlook 2002, type the following text under Application used to perform action:
"C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE" -c IPM.Note /m "%1"
If you are running Microsoft Office Outlook 2003, type the following text under Application used to perform action:
"C:\Program Files\Microsoft Office\Office11\OUTLOOK.EXE" -c IPM.Note /m "%1"
- Click OK two times.
- For Microsoft Windows XP or Microsoft Windows Millennium Edition, follow these steps:
- In Internet Explorer, verify the e-mail program. To do this, follow these steps:
- On the Tools menu, click Internet Options.
- On the tab, change the default mail program to Outlook Express in the E-mail box, and then click Apply.
- In the E-mail box, change the default mail program back to Outlook, and then click Apply.
- Close the Internet Options dialog box.
- Click Start, click Run, type mailto:, and then click OK.
Additional query words: ol2002 ol2003 OL2007
Keywords: kberrmsg kbprb kbemail kbsendmail KB312346