Knowledge Base

Error Message When You Try to Change to DualHead Mode with Your Matrox G400 Video Adapter

Article ID: 311200

Article Last Modified on 3/18/2002

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q311200

SYMPTOMS

When you try to change your Matrox G400 Dual head video adapter to DualHead mode (Clone or Multi-display), you may receive the following error message:

Rundll32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App Name      App Version  Module Name   Module Version  Offset
   -----------------------------------------------------------------
   Rundll32.exe  5.1.2600.0   Comctl32.dll  6.0.2600.0      000335a6

RESOLUTION

To resolve this issue, obtain and install an updated Windows XP driver for your video adapter from the following Microsoft Web site:

http://windowsupdate.microsoft.com

Keywords: kberrmsg kbenv kbprb kbdisplay kbprod2web KB311200

Microsoft KB Archive/311200

Error Message When You Try to Change to DualHead Mode with Your Matrox G400 Video Adapter

SYMPTOMS

RESOLUTION