Knowledge Base

You Cannot Stop a Counter Log in Performance Monitor

Article ID: 308276

Article Last Modified on 9/26/2005

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q308276

SYMPTOMS

When you create a new counter log by using Performance Monitor, and then you attempt to stop the counter log, you may receive the following error message

The test log or alert has not stopped. Refresh the list to update current status, or view the application event log for any errors. Some logs and alerts might require a few minutes to stop, especially if they include many counters.

and then you are unable to stop the log.

CAUSE

This behavior can occur if the time-zone setting on your computer has been changed.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

The English-language version of this fix should have the following (or more recent) file attributes:

   Date         Time   Version      Size     File name     Platform
   ----------------------------------------------------------------------
   21-Sep-2001  21:52  5.1.2600.14   86,016  Smlogsvc.exe  i386
   21-Sep-2001  21:52  5.1.2600.14  227,840  Smlogsvc.exe  Itanium 64-bit

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Keywords: kberrmsg kbbug kbfix kbqfe kbsysadmin kbwinxpsp1fix kbhotfixserver KB308276

Microsoft KB Archive/308276

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