Microsoft KB Archive/307826

Knowledge Base

SBS Fax Service does not dial "1" when it dials telephone numbers from the contact list

Article ID: 307826

Article Last Modified on 12/3/2007

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APPLIES TO

• Microsoft Small Business Server 2000 Standard Edition
• Microsoft Windows Small Business Server 2003 Premium Edition
• Microsoft Windows Small Business Server 2003 Standard Edition

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This article was previously published under Q307826

SYMPTOMS

When you use the Microsoft Small Business Server 2000 Shared Fax Service or the Microsoft Windows Small Business Server 2003 Fax Service to send a fax to a long distance telephone number, and you use a telephone number from a Microsoft Outlook Contact list, the number "1" may not be dialed automatically before the telephone number.

CAUSE

This behavior can occur if you did not use the canonical format (Country code + [Area code] Telephone number) when you typed the telephone number in the Business Fax box in the contact. The Dialing Rules functionality does not process telephone numbers that are not in the canonical format.

WORKAROUND

To work around this behavior, configure Microsoft Outlook to automatically enter the telephone numbers in the canonical format.

NOTE: Complete both of the procedures that are described in this section on all Outlook clients that use the Contact list for faxing.

1. Start Outlook, and then open the Contact list.
2. Click Call Contact on the Actions menu, and then click New Call.
   

Alternatively, press CTRL+SHIFT+D.

1. Click Dialing Options, and then click to select the Automatically add country code to local phone numbers check box.
2. Click OK, and then click Close.

When you type new telephone numbers in the Contact list, they are displayed in the canonical format. Because the country code is present in the telephone number, Shared Fax Service uses the Dialing Rules functionality when it dials the telephone number.

To convert existing contact telephone numbers to the canonical format:

1. Open the Contacts list.
2. Click Import and Export on the File menu.
3. After the Import Export Wizard starts, click Export to file under Choose Action to perform, and then click Next.
4. Click Comma Separated Values (Windows) under Create a file type, and then click Next.
5. Click Contacts under Select a folder to export from, and then click Next.
6. Type a folder name and a file name, and then click Next.
7. Review the settings and click Finish.
8. After you export the file, click Import and Export on the File menu.
9. After the Import Export Wizard starts, click Import from another program or file under Choose Action to perform, and then click Next.
10. Click Comma Separated Values (Windows) under Select the file type to import from, and then click Next.
11. Type the path and the file name that you used in step 6, click Replace duplicates with items imported, and then click Next.
12. Click the contact list that you are updating under Select Destination folder, and then click Next.
13. Review the settings and click Finish.
14. After the import procedure has completed, verify that the contacts contain the telephone numbers in canonical format.

STATUS

This behavior is by design.

REFERENCES

For additional information about the Dialing Rules functionality, click the following article numbers to view the articles in the Microsoft Knowledge Base:

247192 You must enter telephone numbers in canonical form in order to use dialing rules

289526 Dialing rules for Windows 2000 do not apply to Outlook contact phone numbers

Additional query words: sbs fax dial

Keywords: kbprb KB307826

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