Article ID: 307774
Article Last Modified on 7/27/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q307774
SYMPTOMS
When you reply to an HTML e-mail message, Microsoft Outlook appears to stop responding (hang). If you review the sent e-mail in your Sent Items folder, you see an e-mail message much larger (many megabytes larger) than you would expect when forwarding or replying to an e-mail message of only a few kilobytes in size.
This issue can occur if the following conditions are true:
- You are using Microsoft Word as your e-mail editor.
- You have language support installed.
CAUSE
Word is configured to embed TrueType fonts.
RESOLUTION
This problem is corrected in Microsoft Office XP Service Pack 2.
To resolve this problem, obtain the latest service pack for Microsoft Office XP Service Pack 2. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
325671 Overview of the Office XP Service Pack 2
WORKAROUND
Turn off the Word option to embed TrueType fonts. To do this, follow these steps:
- Start Word, and then click Options on the Tools menu.
- Make a note of the path of the User templates folder that is listed on the File Locations tab.
- On the File menu, click Open.
- In the Files of Type drop-down list, click Document Templates(*.dot).
- Open the User Templates folder, and then open the Normal.dot file.
- On the Tools menu, click Options, and then click the Save tab.
- Click to clear the Embed TrueType fonts check box, and then click OK.
- Click Save on the standard toolbar to save changes to the Normal.dot file.
Keywords: kbofficexpsp2fix kbqfe kbprb KB307774
