Article ID: 307734
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows 2000 Server
This article was previously published under Q307734
SYMPTOMS
When you start your Windows 2000-based computer, you may receive the following error message:
The System Log in Event Viewer may have the following entry:
Event ID 12291
Source: SAM
Description: SAM failed to start the TCP/IP or SPX/IPX listening thread.
This entry may be followed by additional 7002, 7003 and 7022 entries such as:
Event ID 7002
Source: Service Control Manager
Description: The Distributed File System service depends on the following nonexistent service: LanmanWorkstation
CAUSE
This issue can occur if the Client for Microsoft Networks is not installed.
RESOLUTION
To install the Client for Microsoft Networks:
- Click Start, point to Settings, and then click Network and Dial-up Connections.
- Click Local Area Connection, and then click Properties on the File menu. Click Install.
- Click Clients, click Add, click Client for Microsoft Networks, and then click OK.
NOTE: This procedure adds the Client for Microsoft Networks to all network connections, not just the one you have selected. Restart your computer.
MORE INFORMATION
If you are only using "Microsoft File and Print Services for NetWare" on the computer (or together with the Client for Microsoft Networks) please see the following Microsoft Knowledge Base article:
172151 SAM Failed to Start the TCP/IP or SPX/IPX Listening Thread
Additional query words: 12291 7002
Keywords: kbenv kberrmsg kbnetwork kbprb KB307734
