Article ID: 306614
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q306614
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
When you attempt to start Microsoft Internet Explorer or Microsoft Outlook Express, or attempt to shut down your computer after disconnecting from the Internet, you may receive one of the following error messages:
-OR-
CAUSE
This behavior can occur if the Encompass Monitor (EncMonitor) service is installed on your computer, and it conflicts with another program or service that is installed on your computer. The EncMonitor service is in your Startup folder, and starts when you start your computer.
RESOLUTION
To resolve this issue, use the System Configuration utility (Msconfig.exe) to remove EncMonitor from the Startup group. To do this, follow these steps:
- Click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- Click the Startup tab.
The Startup tab lists items that load at startup from the Startup folder and the registry. You can select the configuration files that you do not want to load when you restart the computer.
- Click to clear the EncMonitor check box, and then click OK.
- Click Yes to the Do you want to restart your computer now? message.
MORE INFORMATION
The Encompass Monitor service may be preinstalled on some computers. This service is in your computer's Startup group, loads when you start your computer, and then starts Monitor.exe. Monitor.exe performs the same function as the performance monitor Alert and Logging utility.
For additional information about the Encompass Monitor service (EncMonitor), click the article number below to view the article in the Microsoft Knowledge Base:
250563 PRB: First Chance Exception Debugging AppWizard-Generated Applications in Windows System DLLs
For additional information about how to troubleshoot by using the System Configuration Utility in Windows 98, click the article number below to view the article in the Microsoft Knowledge Base:
281965 How to Troubleshoot Using the Msconfig Utility with Windows 98
For additional information about how to troubleshoot by using the System Configuration utility in Windows Millennium Edition, click the article number below to view the article in the Microsoft Knowledge Base:
281995 How to Troubleshoot Using the Msconfig Utility in Windows Millennium Edition
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kb3rdparty kberrmsg kbinvalidpagefault kbprb KB306614
